Customer Service Representative 60-100% Basel and Home Office
Callpoint AG
Basel
Key information
- Publication date:19 September 2025
- Workload:60 – 100%
- Contract type:Permanent position
- Place of work:Basel
Job summary
Join Callpoint, a Swiss-owned call center dedicated to employees and customers. Enjoy a supportive work environment with growth opportunities.
Tasks
- Act as the first point of contact for telephone inquiries in D/ITA/FR/EN.
- Handle complaints, support, and order services in all national languages.
- Record customer concerns in the system (SAP/Salesforce).
Skills
- Fluent in Swiss German and Italian (C1 preferred); French and English are a plus.
- Enjoy working with customers in a lively team environment.
- Good PC skills for an easier start.
Is this helpful?
Communicative, multilingual, and enjoy customer contact? Then come to us, we promote and develop you. We are looking for several team players for our department in Basel starting immediately.
- You are the first contact person for all telephone inquiries (D/ITA/FR/EN)
- You handle complaints and take over support and order service in all national languages
- You record customer concerns in the system (SAP/Salesforce)
- You analyze the diverse customer problems and develop suitable solutions
- Working hours from Monday to Sunday between 07:00 and 22:00
- You are available immediately and can start in October
- Swiss German is your native language
- You have Italian language skills in spoken and written form (C1 is desired)
- French and/or English skills are always welcome
- You enjoy dealing with customers and like working in a lively team
- Good PC skills facilitate the entry
- You are available immediately and can start in October 2025
- A clean criminal record and debt collection register extract are required for employment
- After the training phase (probation period), part-time and home office are possible
- After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years
- For each additional national language, you will receive a bonus of CHF 100.- (100%)
- Up to the 5th year of service, one additional day of vacation each year
- For Sunday and public holiday work, you receive bonuses up to 50%
- Pleasant working atmosphere, thorough training, and individual support
- Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.
Have we sparked your interest? Then apply online or by email.
If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email marion.saegesser@callpoint.ch.
We look forward to hearing from you!
