Customer Service Specialist
Ermenegildo Zegna Group
Stabio
Key information
- Publication date:21 January 2026
- Workload:100%
- Contract type:Permanent position
- Place of work:Stabio
Job summary
Join us as we embrace change and create a better world together. Enjoy a dynamic work environment and a strong commitment to excellence.
Tasks
- Manage customer orders and ensure proper fulfillment.
- Collaborate with internal partners to resolve customer issues.
- Communicate effectively with customers about their needs.
Skills
- Bachelor’s Degree in Languages or similar; 1 year experience.
- Strong interpersonal skills with attention to detail.
- Excellent organizational and problem-solving abilities.
Is this helpful?
We are pioneers who embrace change, take ownership of our actions and work to create the world we want.
With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.
Your Opportunity
Location: Stabio (Ticino)
As Customer Service Specialist you will be part of our team to be the point of contact in a B2B environment. You have a caring attitude, understand customer centricity and the ability to translate customers needs into effective solutions. You are either an accomplished professional or at the start of your career, either way you are a good team player willing to growth in a dynamic environment.
How will You contribute
• Customers orders portfolio management
• Orders Entry
• Work with internal partner functions (Logistics/Credit/..) to deliver solutions to customers problems
• Orders portfolio fulfillment
• Customer data management
• Communication to customers
Who you are
You are a professional with strong interpersonal skills, attention to details and technicalities.
You have:
- Bachelor’s Degree in Languages, Economics or similar
- At least 1 year of experience in a similar role
- Good knowledge of written and spoken Italian
- Good knowledge of written and spoken English
- Problem solving and focus on results
- Ability to interact with business functions and customers
- Excellent organizational and technical skills
