On AG

Zurich

2 months ago

Senior Lead - Copy

  • 25 March 2026
  • 100%
  • Zurich

Job summary

Join a leading Swiss industrial company focusing on technical solutions. This role offers a dynamic work environment with growth opportunities.

Tasks

  • Plan and coordinate service and repair assignments effectively.
  • Receive and manage service requests and disruptions promptly.
  • Monitor project progress to ensure timely execution and delivery.

Skills

  • Technical training in mechanics or electrical fields preferred.
  • Strong customer orientation and proactive problem-solving skills.
  • Excellent communication skills in German, both written and spoken.

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About the job

<article class="stelle"><div><h3>Connecting technology and organisation – central role in technical customer service</h3><p data-end="507" data-start="221">Our client is an established industrial company in Central Switzerland and has been developing sophisticated technical systems for customers from various industries for many years. To strengthen the team, we are looking for a structured and service-oriented personality as a Technical Customer Service Clerk.</p></div><div><h3>Your tasks:</h3><ul><li>Planning and scheduling of service and repair assignments</li><li data-end="738" data-start="660">Receiving and coordinating fault reports as well as service orders</li><li data-end="819" data-start="741">Monitoring order processing and ensuring timely deployments</li><li data-end="864" data-start="822">Checking service and deployment reports</li><li data-end="927" data-start="867">Ordering materials for repairs and service work</li><li data-end="990" data-start="930">Preparing quotations for maintenance and repair orders</li><li data-end="1082" data-start="993">Preparing documents for service technicians and coordinating appointments with customers</li></ul></div><div><h3>Your profile:</h3><ul><li>Basic technical training in mechanics, electrical engineering or a similar field</li><li data-end="1274" data-start="1192">Further training in the commercial field (e.g. technical clerk) is an advantage</li><li data-end="1350" data-start="1277">Experience in technical customer service or service area is desirable</li><li data-end="1418" data-start="1353">Structured, solution-oriented and reliable working style</li><li data-end="1500" data-start="1421">High customer orientation and enjoyment in coordinating technical deployments</li><li data-end="1552" data-start="1503">Very good German language skills, spoken and written</li></ul></div><div><h3>Your prospect</h3><p>You will take on a varied interface function between technology, customers and the service organisation. Look forward to a collegial team, thorough induction and an environment where initiative and pragmatic solutions are appreciated.</p></div><h3>Work location: </h3><p>Lucerne</p><div><h3>Reference number: </h3>D2O2F0</div><p class="aktualisierung"><span class="label">Last update: </span><br>01.05.2026</br></p><p class="abschluss"><span class="label" style="font-size: 1.2em;">Interested?</span><br/>More information about this position is gladly available on request. We look forward to receiving your application documents and to a personal meeting. For questions, <span class="ungetrennt">Jana Hurter</span> will be happy to provide information.</p></article>

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