HEAD OF CUSTOMER SERVICE SWITZERLAND (80-100%)
Key information
- Publication date:04 June 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Langenthal
Job summary
Création Baumann is a Swiss family business with over 135 years of history. Join a dynamic team in a supportive work environment that fosters creativity and innovation.
Tasks
- Lead and manage the Customer Service team in Switzerland.
- Optimize processes and coordinate tasks within the department.
- Assist with complex customer inquiries and complaints resolution.
Skills
- Commercial diploma (EFZ) or equivalent with leadership experience.
- Strong customer orientation with prioritization skills.
- Proficient in MS Office; French language skills required.
Is this helpful?
Création Baumann – a Swiss family business for over 135 years – develops and produces textile solutions for interior design with passion and creativity. The authentic and forward-looking textile brand continually surprises with innovative solutions. Product development, the design studio, and production are based in Langenthal. Création Baumann sees its employees as a crucial factor.
We are looking for a Head of Customer Service Switzerland (80-100%) for our headquarters in Langenthal starting from 01.08.2025.
Your tasks
- Professional and disciplinary leadership of Customer Service Switzerland with 7 employees
- Organization, coordination, and ongoing optimization within the department
- Creating offers, order processing, and supporting demanding projects
- Assisting in administrative tasks in Customer Service Switzerland
- Supporting employees with technical questions
- Handling complaints, creating credits
- Recording work reports of technical support
- Participating in cross-departmental meetings on relevant topics
- Responsible for approval in case of quality deviations
- Supporting processes with Product Management
Your qualifications
- Commercial employee (EFZ) and/or with additional diploma
(Business administration, sales with federal certificate)
- Leadership and professional experience in customer service
- High customer orientation with the ability to set priorities
- Initiative and commitment to excellent customer service
- Good MS Office skills (Word / Excel)
- Flexible, proactive, dynamic with good analytical skills
- French language skills in spoken and written form
What we offer
- Collaboration in a leading international textile company
- Challenging tasks with independent, responsible work
- Family-like, collegial environment
- Open and respectful interaction
- Progressive employment conditions
Have we piqued your interest?
For further information, please contact Mr. Philipp Fischer – Head of Market Switzerland.
We look forward to your written application to Nicole Schneider – Head of HR (hr@creationbaumann.com).
Contact:
Nicole Schneider
Création Baumann AG, 4900 Langenthal
Phone 062 919 62 62
creationbaumann.com
