IT Supporter (m/f/d) 100%

About the job

Become part of our team as an IT Supporter!

Are you service-oriented, have a strong technical understanding and enjoy supporting users with IT questions? With us, you will find a varied role where you can apply and further develop your communication skills and IT support know-how daily. Support our team in ensuring smooth IT processes and together find innovative solutions for our customers!

Your area of responsibility includes

• You are the first point of contact for our external and internal customers regarding IT questions and competently support them in first-level support.
• You install, configure and maintain workplace systems, peripheral devices as well as mobile devices and ensure the smooth operation of our IT infrastructure.
• In close cooperation with the IT team, you analyse and resolve faults, document solutions and forward more complex cases if necessary.
• You support the introduction of new hardware and software solutions, conduct training sessions for users and provide advisory support.
• You maintain IT documentation, manage inventory and actively contribute to the continuous improvement of our support processes.

This qualifies you

• Completed training in the field of computer science (e.g. computer scientist EFZ) or a comparable qualification
• Sound knowledge in handling server and workplace infrastructures, networks and security requirements, as well as operating systems and applications (focus on Windows, M365). Experience with all Microsoft applications and Azure is an advantage.
• Initial practical experience in IT support, helpdesk or user helpdesk
• Strong customer and service orientation as well as enjoyment in direct contact with users
• Analytical and structured approach to fault analysis and problem solving
• Willingness to familiarise yourself with new technologies and tools and to continuously develop yourself
• Very good German skills in spoken and written form; English skills or another national language are an advantage
• Team player, reliability and an independent, solution-oriented working style

We offer you

• Free drinks – water, coffee & tea at every location
• Free parking spaces – available at all our locations
• Home office – flexible working wherever suits you
• Top pension & insurance – excellent BVG solution & full private coverage for occupational/non-occupational disability
• 5 weeks holiday – because rest is important
• Workation – work abroad for up to 20 days per year before or after your holiday
• Employee events – summer party & more for our team spirit
• Corporate benefits & discounts – exclusive perks through our MAIT travel management
• Trust-based working hours – flexible scheduling for your work-life balance
• Modern workplaces – ergonomically & future-oriented equipped
• Training & development – MAIT actively supports your growth

Contact for questions

If you have questions about the position or the application process, please contact Stefan Huber, Head of Human Resources.
You can reach him by email (stefan.huber@mait.swiss) or by phone at +41 71 314 09 28.


External recruitment agencies
Please note that the MAIT Group does not accept unsolicited profiles from recruitment agencies. Should candidates whose profiles were sent unsolicited by recruitment agencies and with whom no contractual relationship exists be considered or hired, no entitlement to compensation arises from this.