Digital Interfaces & Support Coordinator (m/f) 100%
HCI solutions AG
Bern
Key information
- Publication date:08 August 2025
- Workload:100%
- Place of work:Bern
Job summary
Become a central coordinator at Galenica, enhancing client support. Join a dynamic team with great benefits and opportunities.
Tasks
- Coordinate between customer support, IT, and software partners.
- Analyze feedback, prioritize issues, and assist in 2nd-level support.
- Communicate requirements clearly between business and IT.
Skills
- Experience in technical coordination; strong understanding of software solutions.
- Excellent communication skills for structured requirements gathering.
- Hands-on mentality, ready to take responsibility and find solutions.
Is this helpful?
You can make an impact
- You are the central coordination point between customer support, specialist departments, IT, and external software partners. You ensure that technical inquiries are processed quickly, structured, and sustainably.
- You analyze feedback from customer support, prioritize issues, assist in 2nd-level support, and manage complex topics towards IT and 3rd-level support.
- You are responsible for communication at the interfaces – between business, IT, and external partners – ensuring that requirements are implemented in a clear and solution-oriented manner.
- You accompany releases, tests, and rollouts, coordinate the involved parties, and ensure that interfaces are handed over cleanly both technically and organizationally.
- You think in processes and recognize optimization potentials – and actively contribute to the further development of our support and system landscape.
What you bring
- Experience in technical coordination, ideally at the interface between support, IT, and business.
- Solid understanding of software solutions and their interfaces (e.g., ERP, databases, APIs).
- Strong communication skills – you can capture requirements in a structured way and convey them clearly.
- Structured and solution-oriented work with a high quality standard.
- Very good German and English skills, French is an advantage.
- Pronounced hands-on mentality: pragmatic, solution-oriented, and ready to take on responsibility.
5 weeks of vacation, with the option to buy up to 10 additional vacation days or take unpaid leave.
Pension fund with advantageous premium distribution - about 2/3 are covered by us.
Diverse discounts in our pharmacies and with other top brands.
Expand competencies through supported training and further education as well as internal development opportunities.
Family-friendly with 16 weeks of maternity leave (80% of salary) and 10 days of paternity leave (100% of salary), as well as participation in child funds.
Preferred stock options - not only engage professionally with Galenica but also invest.
Mobile and flexible working in consultation with the team.
