Support Specialist - Focus on ERP/SAP (m/f/d)

Support Specialist - Focus on ERP/SAP (m/f/d)

• IT / Digital
• Feldmeilen
• Switzerland

Do you have experience in supporting ERP systems and want to contribute your knowledge in user support, training, and exciting projects?

Then you are exactly right with us! Support our service department with your expertise, work with SAP (focus on module CS), and help us continuously improve our service processes.

Your tasks:

• First-level support: Central contact person for our service internal staff - support for all inquiries related to SAP CS as well as other ERP and application systems
• Support for service technicians: You ensure that our technicians can work smoothly with the system and assist with questions
• Knowledge transfer: Responsibility for the training and further education of employees in handling SAP CS and other ERP or application systems
• Projects: You work conceptually on exciting projects for system expansion and replacement and contribute your expertise
• Process support: Ensure smooth processes through tasks such as invoice printing, checking service invoices, and processing error logs
• Data analysis: You prepare data from SAP CS, QlikView, or QlikSense, analyze it, and generate relevant insights for process optimization
• Visits to our branches: You are on-site to promote exchange and ensure training and experience sharing (ERFA)
• Creative freedom – You play a crucial role in shaping and further developing service processes
• Holistic insight – Accompany the entire process chain from A to Z and see how your contribution advances the company
• SAP S/4HANA transformation – Be part of the transition from SAP R/3 to SAP S/4HANA and help shape the digital future of our company
• Innovative projects – Experience exciting and diverse projects for system expansion or replacement and contribute your knowledge
• Structured onboarding – We won't let you jump into cold water! In the first two months, you will get to know our daily business in the branches to optimally start your role with insider knowledge
• At least three years of professional experience in a commercial or technical environment
• Very good MS Office skills, especially Excel
• Experience in project environments and user support
• Experience with ERP systems is required
• Knowledge of the SAP module CS or another SAP module is an advantage - training will be provided
• Quick comprehension and a structured as well as networked way of thinking with a view of the whole
• Independent, solution-oriented, and goal-oriented work as well as a strong implementation personality
• Flair for training employees and interest in sustainable knowledge transfer
• Very good German and English skills in spoken and written form

Recruiting, Nicole Hensel (HR Assistant)

General Wille-Str. 201, 8706 Feldmeilen

Phone +41 (44) 925 62 19