yellowshark
Zürich
Digital Workplace Technician 100%
- 27 July 2026
- 100%
- Permanent position
- CHF 90 000 - 100 000 /year
- 8001 Zürich
About the job
Shape the digital workplace of the future
You don’t just want to operate IT, but actively improve the daily work life of your colleagues? In a technology-driven SME in the retail sector, you ensure that employees can always rely on modern, secure, and high-performance digital workplaces.
As a Digital Workplace Technician, you are the first point of contact for internal users and, together with the IT team, ensure the smooth operation of the workplace environment. With your expertise, you make a direct contribution to teams working efficiently together and applying digital solutions correctly.
- Efficient handling of support tickets (faults and service requests)
- Management of standard configurations in M365
- Conducting onboarding and offboarding of users for M365
- Support with rollouts and implementation of new solutions (operational)
- Implementation of solutions based on defined concepts and architectures
- Training and support of end users
- Participation in projects in clearly defined operational roles
- Experience in IT support (1st/2nd level)
- Good knowledge of M365 (Teams, SharePoint, OneDrive, etc.)
- Knowledge of Power Apps, Power Automate, Entra ID, Active Directory and Intune is desirable
- Strong service and customer orientation
- Very good German and English skills (spoken and written)
You don’t just want to operate IT, but actively improve the daily work life of your colleagues? In a technology-driven SME in the retail sector, you ensure that employees can always rely on modern, secure, and high-performance digital workplaces.
As a Digital Workplace Technician, you are the first point of contact for internal users and, together with the IT team, ensure the smooth operation of the workplace environment. With your expertise, you make a direct contribution to teams working efficiently together and applying digital solutions correctly.
Responsibilities
- Responsible for internal support in the areas of M365 Collaboration and IT applications- Efficient handling of support tickets (faults and service requests)
- Management of standard configurations in M365
- Conducting onboarding and offboarding of users for M365
- Support with rollouts and implementation of new solutions (operational)
- Implementation of solutions based on defined concepts and architectures
- Training and support of end users
- Participation in projects in clearly defined operational roles
Profile
- Completed IT training EFZ, ideally with additional further education- Experience in IT support (1st/2nd level)
- Good knowledge of M365 (Teams, SharePoint, OneDrive, etc.)
- Knowledge of Power Apps, Power Automate, Entra ID, Active Directory and Intune is desirable
- Strong service and customer orientation
- Very good German and English skills (spoken and written)
