Professional ICT Supporter 100%

About the job

Professional ICT Supporter 100%

Zollikofen

Our in-house hardware and software solutions, developed and manufactured in Germany and Switzerland, enable precise people counting, optimize the flow of people, and ensure data protection. We are committed to the success of our customers and create a sense of security and comfort for people on the move. Our highly precise 3D stereo vision technology combined with AI forms the basis of our success. While Xovis consists of 200 employees worldwide and continues to grow, we have retained our start-up spirit.

Is IT your world and are you passionate about professional customer service? If you are looking for a job in an exciting, dynamic, and international environment, we have the perfect position for you.

What to expect:

• You are the first point of contact for our international customers for demanding technical inquiries – also in critical or escalated situations.

• You analyze and resolve complex disruptions in the areas of network, servers, databases, and software in a structured and efficient manner.

• You take over incident and escalation handling and confidently guide customers through challenging support cases.

• You adapt systems based on customer requirements and independently perform configuration adjustments.

• As a link between development and customer, you coordinate demanding issues, prioritize correctly, and ensure clear, professional communication.

• You ensure a high level of service quality and regularly participate in customer meetings (e.g., support status calls, Q&As, pre-migration calls, etc.).

What you bring:

• Completed training in the field of IT (EFZ, HF, FH) or several years of solid ICT experience in a support environment.

• Practical experience dealing with complex IT infrastructures (network, servers, databases, applications).

• Experience handling escalated or demanding customer cases.

• High resilience and the ability to remain calm, structured, and solution-oriented even under pressure.

• Confident demeanor on the phone and in online meetings – even with demanding customers.

• Strong customer orientation, analytical thinking skills, and an independent working style.

• Very good German and good English skills, both spoken and written.

What we offer you

• Flexible working hours and home office

• Individual solutions for further training

• 40-hour week

• 5 weeks of vacation

• Modern and centrally located office right next to Zollikofen train station as well as free parking options

We look forward to your application.

Note: We try to fill this position without personnel agencies.