Team Leader Customer Support (m/f/d) 80-100%

Vaudoise is one of the leading Swiss insurance companies and an attractive and future-oriented employer. In line with its cooperative identity and values, Vaudoise creates a healthy, inclusive, and inspiring work environment where you can develop further.

For our Central Switzerland general agency, we are looking for a committed team leader. Our agency network spans six cantons and includes eight agencies, with regular presence required at the Lucerne and Zug locations. You are a dynamic personality with a strong results orientation and high customer focus. As a skilled all-industry professional, you bring passion for your profession and know how to motivate and inspire your team.

The following diverse tasks await you:

• Sales support for our own field service as well as our agency brokers
• Telephone and written customer support for our agencies as well as direct contact for technical and administrative concerns
• Deputizing for the Head of Customer Support, including taking over coordination and decision-making tasks during absences
• Continuous assurance and further development of professional know-how within the team as well as support in training and onboarding
• Close cooperation with the Head of Customer Support, the agency management, our customers, and the various internal departments of our company
• Coordination and optimization of internal processes to ensure high service quality and efficient workflows
• Active participation in projects as well as support in the further development of service and sales structures

This is what sets you apart:

• Several years of experience in the insurance industry
• Valid VBV certification
• Affinity for leadership, coaching, and team management
• Willingness to continuously develop the professional and methodological skills of your team
• Strong communication skills and enjoyment in working with customers, colleagues, and partners
• Independent, structured working style as well as proactive problem-solving competence

Are you an experienced, team-oriented personality with leadership qualities and enthusiasm for coaching? If you also share our values of humanity, closeness, trustworthiness, and proactivity, we warmly welcome you to our team!

We offer you:

• A performance-promoting, modern work environment in a cooperatively oriented company that has been repeatedly voted the best employer.
• A solid portfolio of private and corporate customers.
• An efficient, well-trained customer support team as well as specialist support in corporate and pension business.
• Advantageous social benefits, flexibility in work organization, and various employee discounts.
• Support for professional development and further training.

We look forward to receiving your complete application documents electronically (including CV, cover letter, copies of your work certificates and diplomas).