AUVISO Audio Visual Solutions AG
Emmenbrücke
Service Coordinator ProAV 80 - 100% / Location to be agreed
- 07 August 2026
- 80 – 100%
- Permanent position
- Emmenbrücke
About the job
auviso – audio visual solutions ag is a technical service provider for events and installations of media technology. For every event and every location, we find the suitable overall solution. Around 190 employees stand behind this success.
Do you keep an overview even in complex technical malfunctions and lead customers, technicians and partners purposefully to a solution? Then we are looking for you.
As a service coordinator, you are the central hub in our service operation. You take over technical service cases from the service desk, analyse the situation and coordinate all necessary steps until sustainable resolution. In doing so, you combine technical understanding with organisational talent, clear communication and a high quality standard.
Service Coordinator ProAV 80 - 100% / Location to be agreed
Your tasks
- You analyse technical malfunctions in professional AV and multimedia systems and initiate appropriate measures
- You take responsibility for service cases and manage them until sustainable resolution
- You coordinate remote support, field support, manufacturers, suppliers and other involved parties
- You plan maintenance, repairs, replacement devices and the required resources
- You monitor agreed reaction, intervention and resolution times
- You ensure professional and transparent communication with our customers
- You maintain tickets, system documentation, service data, assets and monitoring systems
- You coordinate RMA cases and repair processing
- You provide situational support with technical recordings, system takeovers or on-site deployments
- You prepare KPI and SLA evaluations and support the further development of our service processes
Your profile
- A completed technical basic training, for example in multimedia, event technology, electronics, electrical engineering or computer science
- Several years of experience in installing, operating or maintaining professional AV or multimedia systems
- Sound understanding of professional AV systems as well as signal technology, electronics, electrical engineering and IT
- Experience in structured fault analysis and handling of technical malfunctions
- Confident handling of ticketing, documentation, asset management and monitoring systems
- Very good German skills and good English skills
- Communication skills, empathy and a confident manner towards customers and partners
- The ability to prioritise tasks clearly and to manage involved parties even without direct leadership responsibility
- Sense of responsibility and willingness to consistently accompany technical cases until completion
Experience in coordination, scheduling, project management or problem management is an advantage. Additional knowledge of French or Italian as well as further training in business administration, project management or service management complete your profile.
What awaits you with us:
Do you feel addressed? We look forward to receiving your application documents.
What awaits you with us:
You can expect a responsible and versatile role at the interface between technology, customer service and organisation. You work with experienced specialists, coordinate demanding service cases and contribute significantly to ensuring that our customers are reliably supported and their systems function in the long term.
With us, you can take responsibility, contribute your technical experience and actively shape the further development of a professional service operation.
Do you feel addressed? We look forward to receiving your application documents.
auviso - audio visual solutions ag -Spinnereistrasse 5 - CH-6020 Emmenbrücke - +41 41 349 10 50
