Floor Supervisor (M/F) - Hôtel de la Cigogne - Fixed-term Contract

17 July 2026
100%
Genève

Job summary

Relais & Châteaux offers a unique collection of 580 independent hotels and restaurants globally. Experience excellence in hospitality and a supportive work environment.

Tasks

Assign rooms and organize team schedules for efficiency.
Support staff in their tasks and ensure VIP welcomes are prepared.
Maintain client relationships and oversee cleanliness and order.

Skills

High school diploma or equivalent with 1 year of experience.
Strong interpersonal skills for client interactions.
Attention to detail in maintaining property standards.

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About the job

Company Description

Relais & Châteaux is an exceptional collection of 580 independent hotels and restaurants worldwide, united by strong values and driven by an unwavering commitment to hospitality excellence. Founded in France in 1954, the Association is now present in 65 countries and celebrates the art of living unique to each region.

Relais & Châteaux thus embodies a heritage conducive to unforgettable travel experiences, in harmony with life.

The values of Relais & Châteaux; Embody excellence, Celebrate our uniqueness, Share with passion, Act today and tomorrow.

The Hôtel de la Cigogne 5* has 49 rooms, junior suites and suites, each decorated in a different style. This charming house features a traditional restaurant, a bar, and a magnificent lounge for meetings, cocktails, lunches and dinners accommodating up to 40 people.

Job Description

AS PART OF A 6-MONTH REPLACEMENT STARTING 1ST SEPTEMBER 2026, AS A FLOOR SUPERVISOR you will:

Assign rooms and organise daily schedules for the teams;
Support and assist colleagues in their tasks;
Prepare and ensure follow-up of VIP welcomes;
Maintain good customer relations and foster loyalty;
Manage lost and found items;
Ensure access areas (supplier entrance, staff corridors…) are accessible;
Inspect each room daily;
Check cleanliness and order of service areas;
Inspect the condition of furniture and bedding;
Report and follow up on maintenance requests;
Inspect public areas and staff common areas;
Ensure smooth operation of laundry service;
Communicate with receptions;
Manage staff telephones;
Manage floral orders;
Handle equipment requests with the purchasing manager (welcome products, cleaning products, equipment…);
Coordinate with the pastry kitchen for confectionery;
Conduct inventory twice a year;

Qualifications

Education level: Secondary school diploma or equivalent.
Work experience: At least 1 year of work experience.
Supervisory experience: At least 1 year of supervisory experience.

Additional Information

Employee benefits programme (My Relais Team, Swibeco, Harmony)
Continuous training
Human-sized company encouraging autonomy and initiative
Events promoting team spirit.
A corporate culture valuing excellence and employee well-being.