Customer Advisor Kloten (m/f/d) 80-100%

About the job

Customer Advisor Kloten (m/f/d) 80-100%

Welcome to Elis – Your next career step in a sustainable, international environment

As a pioneer in the circular economy, we offer sustainable solutions for our customers in 30 countries worldwide. With around 1,100 employees and 17 locations, we are the market leader in Switzerland. Our corporate culture is based on the values of respect, integrity, responsibility and role modelling – they guide our daily actions.

We are looking for reinforcement immediately or by arrangement for our location in Kloten.

We offer

🎁 Corporate Benefits

Exclusive price advantages with many brands and partners, among others via «Brands for Employees»

👥 Teamwork

Lived teamwork with flat hierarchies as well as agile working and decision-making methods

🎓 Further Development

We support you with external training and qualification measures

🎉 Company Events

Regular events strengthen team spirit and are fun

Your tasks

• Partnership-based on-site support and advice for our customers as well as professional handling of enquiries, orders, returns and complaints
• Independent management and prioritisation of customer concerns as well as ensuring solution-oriented communication
• Coordination and close cooperation with internal interfaces such as production, logistics and other specialist departments
• Monitoring and ensuring a smooth flow of information and processes along customer orders
• Maintenance and management of customer and order data in the relevant systems
• Identifying quality deviations, operational risks and improvement potentials as well as initiating appropriate measures
• Support in compliance with and further development of quality, safety, health and environmental standards (QHSE)
• Participation in the analysis and processing of complaints as well as in the implementation of sustainable corrective and improvement measures
• Active involvement in optimising processes, continuously improving our service quality and supporting the induction of new employees

Your profile

• Completed commercial training or comparable professional experience
• Experience in customer service or in a service-oriented function
• Strong customer and service orientation as well as enjoyment of daily customer contact
• High quality awareness as well as interest in quality, safety, health and environmental topics
• Good IT user skills, ideally experience with CRM systems
• Confident German language skills, further language skills are an advantage
• Hands-on mentality, initiative and enjoyment in actively shaping processes
• Structured, independent and solution-oriented way of working

Do you like to tackle things and support customers? Then we look forward to receiving your application by e-mail at ch.job@elis.com.

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