CUSTOMER QUALITY ENGINEER M/F

About the job

Sonceboz SA is a Swiss technological and industrial group (1300 employees), a world leader in the mechatronic drive systems sector. Partner to a demanding international clientele in the Automotive, Trucks, Medical sectors, etc., innovation and the development of new technological solutions are strong growth drivers for Sonceboz.

Within a human-sized group, our applications are designed, developed, industrialized, and produced internally. The proximity between teams allows us to meet the specific needs of customers and reflects a strong desire to support them in their search for added value. This integrated industrial scheme enables the design and production of actuators and electric motors at our two Swiss sites (Boncourt and Sonceboz).

To strengthen our teams, we are looking for our future:

CUSTOMER QUALITY ENGINEER M/F

As the privileged contact for customers on all quality aspects, you will play a key role in monitoring, analyzing, and improving the quality performance of our products, in line with the expectations of the automotive sector.

You will simultaneously work on several projects, each possibly at a different phase. Thus, during the project phase, your main missions will be as follows:

• Contribute to the development and industrialization of products (APQP reviews, quality deliverables, PPAP).
• Be the privileged contact for customers during validation phases.
• Participate in product/process changes and secure the transition to series production.

Once the product is in series production, you will have to:

• Be the privileged quality contact for customers and manage issues in series production.
• Drive quality performance (PPM, NCE/NCI, KPI) and lead daily routines (QRQC).
• Handle non-conformities and customer complaints (8D) and follow up on corrective actions.
• Reduce non-quality costs and maintain quality standards/tools in production.
• Prepare and lead audits (customers, VDA 6.3, IATF, internal).

You master the ISO 9001 and IATF 16949 standards, as well as the core tools (APQP, PPAP, MSA, SPC, 8D, FMEA, QRQC). You use English daily; German is an asset.

Equipped with a solid analytical and synthesis mindset, you work rigorously, anticipate, and know how to act cross-functionally. Diplomatic and pedagogical, you know how to convince, unite, and stay the course in tense situations, with a strong results orientation. Proactive, you build solutions and action plans within a continuous improvement logic.

With higher education in quality management (or equivalent), you have at least 3 to 5 years of experience in customer quality, ideally in the automotive sector, and are comfortable managing crises in a demanding environment. You are the privileged contact for customers (suppliers, OEMs, manufacturers).

The position is to be filled on a permanent contract at the Sonceboz-Sombeval site.

Don’t wait any longer and send us your application!