Ente Ospedaliero Cantonale (EOC)
Lugano
Receptionist - Switchboard Operator (60%)
- 15 August 2026
- 60%
- Permanent position
- Lugano
Job summary
EOC is a multi-site hospital in Ticino with 1,000 beds. Join a supportive, community-focused environment with great healthcare services.
Tasks
- Assist patients and manage reception tasks efficiently.
- Handle multiple activities with strong organizational skills.
- Communicate effectively in Italian, German, and/or English.
Skills
- Commercial certificate required; flexible for shifts.
- Proficient in computer systems and applications.
- Teamwork and customer service orientation.
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About the job
The EOC, the multisite hospital of Ticino, is present with its institutes throughout the entire cantonal territory for a total of 1,000 beds. The organisation effectively combines a local approach with an overall vision, guaranteeing the population a comprehensive and local hospital service, regardless of where the services are requested.
Thanks to the commitment and expertise of over 6,500 collaborators and their attention to human relations, the EOC ensures quality healthcare by caring for over 41,000 inpatients annually and providing over 600,000 outpatient consultations.
To complete our Patient Management Service team at the Regional Hospital of Lugano, Civic Hospital site, we are looking for a
Receptionist - Switchboard Operator (60%)
Profile:
A person with excellent organisational and communication skills, able to respond to numerous requests with courtesy and speed.
The future collaborator is able to manage several activities simultaneously, is technically skilled and comfortable with new technologies and innovations in general.
They know how to manage their time effectively, focusing their efforts based on priorities.
Reliability, availability and courtesy, together with a particular sensitivity in trying to meet user requests, complete the required profile.
Necessary requirements:
- excellent knowledge of Italian, German and/or English
- federal certificate of commercial employee AFC
- flexibility and availability for shift work according to service needs (day, evening, Saturday and holiday shifts)
- good command of main IT systems and predisposition towards the use of internal programmes and applications
- teamwork attitude
Start date:
Complete applications including curriculum vitae, cover letter, copies of study and work certificates must be received by 30 August 2026 in electronic format only. Consequently, applications sent by post or email will not be considered, nor will applications that do not meet the required criteria.
Further information can be requested from Ms Melania Laurenti, Head of Patient Management ORL (melania.laurenti@eoc.ch).
