Auxiliary Staff Member for Hospital Reception and Admission

About the job

Administration

Auxiliary staff member for hospital reception and admission

The Department of Psychiatry at CHUV is seeking an auxiliary staff member for hospital reception and admission, with a work rate according to schedule, within the framework of a fixed-term contract from 1 June 2026 to 31 May 2027 (possibly renewable).

Context

The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, CHUV plays a leading role in medical care, medical research, and education.

The Department of Psychiatry consists of 11 services covering the three stages of life. It brings together the Central, West, and North psychiatric sectors of the canton and provides comprehensive and multidisciplinary care for people suffering from mental disorders.

The teams provide acute care, outpatient follow-ups, as well as interventions in the patients' usual living environment.

Mission

• You ensure the reception of patients, their relatives, visitors, and staff, respecting the values and principles of CHUV
• You manage telephone calls according to the current quality standards
• You handle the administrative management of outpatient and inpatient admissions in accordance with institutional procedures
• You perform various administrative and logistical tasks related to the smooth running of the sector.

Profile

• You hold an AFP diploma as an office assistant, office employee, or an equivalent qualification
• You have confirmed experience in a reception or front desk role, ideally in a medical or hotel environment
• You demonstrate organisational skills, versatility, and autonomy
• You have a sense of hospitality and responsibility
• You are proficient with common IT tools (MS Office)
• You appreciate teamwork
• You show dynamism, proactivity, and good stress management
• You are flexible regarding working hours (day, night, weekends, and public holidays)

We offer

Becoming a staff member of the Lausanne University Hospital means benefiting from:

• First-class social benefits, 20 days paternity leave, and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th month salary and 25 days of holiday per year
• A right to a minimum of three training days per year, with access to a varied offer within the CHUV Training Centre and partner training centres of the State of Vaud
• Facilitated access to one of the 500 furnished accommodations offered in the surrounding neighbourhoods for people relocating to Switzerland from abroad
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bicycles)
• Quality staff restaurants in each hospital building with preferential rates

Contact and application submission

Contact for information about the position: Mr Stéphane Pidoux, head of reception and admissions, tel.: 021 314 55 27.

As all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the advertisement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, please contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70.

CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our staff, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly by them on our recruitment platform are not accepted and cannot be invoiced. Thank you for your understanding.