Galexis AG
St. Gallen
3 days ago
Customer Service Specialist (m/f) 100%
- 11 February 2026
- 100%
- St. Gallen
Job summary
Join our team at Galenica, where you can make an impact! Enjoy a dynamic work environment with great benefits.
Tasks
- Manage daily operations and support our valued customers hybrid.
- Communicate closely with customers via phone and in writing.
- Optimize processes to enhance customer experience and satisfaction.
Skills
- Completed vocational training in healthcare or pharmacy required.
- Strong communication skills and customer-focused mindset essential.
- Proficient in MS Office and familiar with SAP preferred.
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About the job
What you can achieve
- You take care of our valued customers and manage the daily business in a hybrid manner – either at our location or from the home office
- You maintain close contact with our customers and internal contacts by phone and in writing and conduct telephone consultations
- You distinguish yourself through your service mindset, can skillfully respond to customer needs, and actively contribute to continuously optimizing processes and maximizing the customer experience
- As part of the customer service and health network of Galenica, you actively shape the future of the team and the group
- You enjoy taking responsibility and making an impact in a dynamic, changing environment
- Professional handling of administrative tasks such as orders, invoicing, and complaints comes easily to you
What you bring
- You have completed vocational training in the pharmaceutical industry or healthcare and have good knowledge of medications. Experience in customer service is an advantage
- You enjoy talking on the phone, are responsible, communicative, and keep a cool head even in busy situations
- You are eager to work and have a precise, solution-oriented, and efficient working style
- You are familiar with common MS Office programs and ideally have some experience with SAP
- You can express yourself precisely in German and French
- You are willing to work flexible shifts to ensure optimal customer care: Monday to Friday between 07:30 - 19:00 / Saturdays 8:30 - 13:30
5 weeks of vacation, with the possibility to purchase up to 10 additional vacation days or take unpaid leave
Pension fund with advantageous premium distribution - about 2/3 are covered by us
Various discounts in our pharmacies and with other top brands
Expand skills through funded and supported training and further education as well as internal development opportunities
Family-friendly with 16 weeks maternity leave (100% salary) and 20 days paternity leave (100% salary), as well as participation in child funds
Registered shares at preferential prices - not only engage professionally for Galenica but also invest
Mobile and flexible working in coordination with the team
