Company History | TELAG
TELAG AG
Zurich
Key information
- Publication date:27 January 2026
- Workload:100%
- Contract type:Permanent position
- Place of work:Zurich
Job summary
TELAG, founded in 1959, is Europe's first telephone service provider. It's a great place for growth, offering a dynamic work environment.
Tasks
- Expand customer service offerings across various channels.
- Train and develop staff to enhance service quality.
- Continuously adapt to market demands in technical assistance.
Skills
- Experience in customer service and communication preferred.
- Strong interpersonal and communication skills required.
- Ability to work in a fast-paced team environment.
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TELAG started in 1959 as the first telephone service provider in Europe. The first 20 years were marked by the promotion of telephone outsourcing. In 1979, a radio paging network was established for Switzerland. In 1985, the call center was computerized. TELAG was one of the first companies in Europe to work with an ACD telephone system and integrated CTI technology.
Continuous expansion of services
From 1987, the range of services was expanded with Inbound Customer Care, database management as well as Lettershop and Fulfilment. Alongside the introduction of value-added phone numbers, TELAG launched IVR services in 1991 in the entertainment sector and for promotional and advertising campaigns. Various participations and acquisitions of existing telemarketing companies helped fill gaps in the offering from 1996. In 1999, TELAG also engaged in training by creating the first teaching institute for call center agents.
Communication with customers on all channels
TELAG is strategically increasingly oriented towards a customer contact center. As many companies consistently focus on customer relations, TELAG handles customer contacts for its clients, regardless of the communication channel used.
Quality
In 1998, TELAG was the first call center in Switzerland to implement consistent quality management and obtain certification.
Employee training
TELAG currently employs 200 people at its Zurich site. To meet our quality requirements, we place great importance on the training and development of our employees. We use specialized teams that bring in-depth knowledge of product groups, for example in the technical field.
New skills
TELAG continuously strengthens its position in the demanding technical support services market. In the Healthcare sector, TELAG offers services in 29 languages across 25 countries.
New impulses: Capita plc
In 2005, TELAG was acquired by thebeecompany (which later became the avocis group). In 2015, all companies of the avocis group, including TELAG, were acquired by the English company Capita plc. Capita, headquartered in London, is one of the largest European outsourcing companies in customer management, business process outsourcing, software, and consulting.
CCT for contact center employees
With the creation of the employer association contactswiss and the introduction of the new CCT for contact and call center employees, TELAG is committed to valuing work in contact centers and creating new respect for the industry.
