Remote Support & Data Operations Engineer for AutonomousDriving Systems
embotech AG
Publication date:
27 May 2025Workload:
100%Contract type:
Permanent position- Place of work:Zürich
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Job summary
Join Embotech, a cutting-edge company in Zurich, driving autonomous solutions. Be part of an innovative team with flexible hours and growth potential.
Tasks
- Monitor and support live autonomous driving operations remotely.
- Triage support tickets and analyze operational data for patterns.
- Collaborate with teams to develop tools and improve processes.
Skills
- Bachelor's in Computer Science or related field; 2+ years experience.
- Strong understanding of autonomous systems and APIs.
- Experience with scripting languages like Python or Bash.
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Remote Support & Data Operations Engineer for Autonomous Driving Systems - Zurich
Embotech is an award-winning software scale-up developing cutting edge autonomous driving technology and solutions for autonomous vehicles, with focus on private ground applications such as trucks at port terminals and passenger cars in factories. We are delivering safe autonomous transportation by leveraging the real-time optimization technology that we have been developing since 2013. We are looking for a Remote Support & Data Operations Engineer who excels at the intersection of real-time systems, data infrastructure, and customer operations. You will join our Operations team to support and improve daily activities across Embotech's autonomous driving deployments in automotive factories and port terminals. With the world's largest Level 4 factory deployment, this is a unique opportunity to shape industrial automation at scale. Your work will combine operational monitoring, issue triage, and backend data handling - helping define support processes, develop tooling, and build robust pipelines that make our remote operations smarter and more scalable. We offer an exciting job with strong personal development/growth opportunities in a fast-growing company with attractive conditions and flexible hours. Embotech develops innovative products in a modern and dynamic environment, and you can expect an international atmosphere, with highly skilled colleagues with a passion for excellence and efficiency. Responsibilities:
Requirements:
- Bachelor's degree in computer science, Systems Engineering,
- Monitor and support live autonomous driving operations or a related technical field. remotely via dashboards, telemetry systems, and automated
- 2+ years of experience in a technical support, DevOps, or data alerts. operations role involving live systems.
- Triage incoming support tickets related to system issues, API
- Good understanding of autonomous systems, robotics, or failures, system anomalies, or user-reported bugs. industrial platforms (e.g., sensors, actuators, control systems).
- Analyze operational logs, sensor data, and system states to
- Hands-on experience with ticketing systems (e.g., Jira, detect patterns and identify root causes.
- Act as the first line of investigation for both technical and data- - Familiarity with APIs, data querying, and parsing telemetry or related issues; escalate to engineering, data, or R&D teams as log streams. needed. - Experience working with Python, Bash, or similar scripting - Collaborate with tooling and data engineering teams to define tools for automation and diagnostics. support automation requirements, build diagnostic tools and - Basic knowledge of cloud infrastructure and monitoring tools Develop APIs for incident triage and system resets (e.g., AWS CloudWatch, Prometheus, ELK stack).
- Design and maintain internal dashboards using API data
- Comfortable with data formats such as JSON, CSV and working sources (e.g., Prometheus, Grafana, or custom Python-based with message buses (e.g., MQTT, Kafka) is a plus. tooling).
- Work closely with QA and Systems Engineering to ensure issue through tools and process is a strong plus. trends are captured and mitigated through design or
- Background in real-time systems, safety-critical operations, or configuration. fleet management platforms is highly desirable
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Contact: embotech AG
- Giessereistrasse 18
+41 44 552 26 22 E-Mail schreiben
