Head of Reception Hotel Terrace 80 - 100% (m/f/d)
Bergbahnen Engelberg-Trübsee-Titlis AG, BET
Engelberg
Key information
- Publication date:11 September 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Engelberg
Job summary
Join the Titlis team, where innovation meets passion. Enjoy a dynamic work environment and great employee benefits.
Tasks
- Manage guest check-ins and check-outs efficiently.
- Ensure exceptional guest service during their stay.
- Oversee front office operations and staff motivation.
Skills
- Completed hotel management training or similar qualification.
- Strong organizational skills and hospitality mindset.
- Fluent in German and English, additional languages a plus.
Is this helpful?
Titlis is a place where pioneering spirit and determination meet. With around 450 employees from over 45 nations working in a variety of professional fields, we create exciting and moving experiences every day. As #TheTeamToBe we embody the passion to go off the beaten path and boldly shape the future.
The company includes the mountain railways, two hotels, the Titlis Resort, and several restaurants. The Hotel Terrace is a ***-hotel with 120 rooms in various categories. In addition to the large dining hall, guests have access to the event venue Local Intermezzo and the "Porticos" lounge. The hotel also offers a small wellness area.
Share your passion for our unique attractions and services with us and become part of our team.
We are looking for immediately or by arrangement a:
Head of Reception Hotel Terrace 80 - 100% (m/f/d)
Your tasks
- Check-in and check-out of guests including billing
- Guest care during their stay (contact person for wishes, complaints, recommendations, etc.)
- Control and management of daily/monthly closings
- Creation and further development of work instructions and standards (SOPs)
- Organization and optimization of internal processes in the front office area
- Interface and communication management
- Quality assurance and employee motivation in the front office team
What you bring
- Completed training in hospitality or comparable qualification
- Leadership experience desired
- Strong host mentality and organizational talent
- Very good German and English skills, additional foreign languages desired
- Knowledge of the hotel software Protel is an advantage
- Independent and conscientious working style
- Resilience, flexibility
What you benefit from
- Work where others go on vacation
- A cheerful and collegial team
- Attractive employee discounts on and off the slopes
- Opportunities for company and external training
Titlis Bergbahnen
Alexandra Niederberger
Alexandra Niederberger
Terracestrasse 33
6390 Engelberg
Switzerland
+41 41 639 66 01
aniederberger@terrace.ch
Switzerland
+41 41 639 66 01
aniederberger@terrace.ch
www.terrace.ch
Are you ready to shape the future with us?
Then feel free to apply even if you do not fully meet the requirements. We can discuss your potential for this position in a joint conversation.
We look forward to hearing from you.
Then feel free to apply even if you do not fully meet the requirements. We can discuss your potential for this position in a joint conversation.
We look forward to hearing from you.
