Customer Service Clerk (m/f/d) 80 - 100%

• You independently handle telephone and written customer inquiries about our diverse products and services in German and French.
• You maintain, check, and update customer data in our systems.
• You issue our AGROLA customer cards and manage them carefully.
• You coordinate concerns across various company departments and ensure that customer issues are handled efficiently and professionally.
• You support internal interfaces such as sales, marketing, energy solutions, accounting, or administration to ensure comprehensive customer care.
• You create invoices for purchases, fees, and services for customers and partners – including accounts receivable management.
• You prepare statistics and evaluations for internal specialist departments and actively participate in customer service and improvement projects.
• You take on administrative tasks that support the daily operation of customer service.

• Completed commercial training or comparable qualification
• Experience in customer service, customer care, or customer support, preferably in the field of renewable energies
• Experience with a ticketing system (e.g., MS Dynamics 365, Jira Service Management, or Service Now)
• Very good language skills in German and French (spoken and written)
• Enjoyment of direct customer contact and high service orientation
• Confident handling of MS Office and common CRM/ERP systems
• Independent, reliable, and solution-oriented working style
• Communicative, empathetic personality with a genuine interest in people

• You work at the pulse of the energy transition.
• Our modern office premises are a 5-minute walk from Winterthur main station.
• You enjoy your well-deserved vacation for at least 25 days per year.
• Home office is possible by arrangement.
• We support your professional development with internal and external training.
• As an employee of fenaco cooperative, you benefit from attractive social benefits.
• You benefit from various employee events and compensations of the fenaco-LANDI group.

AGROLA AG is a subsidiary of the fenaco cooperative and a leading energy service provider in Switzerland. The extensive portfolio includes, besides the traditional energy business, energy trading with electricity as well as renewable solutions. These include the trade of wood pellets, the planning, installation, and maintenance of solar systems with storage systems as well as charging solutions and public charging stations.

In a very dynamic market environment, we offer our employees exciting challenges in developing future-oriented services and solutions for our customers.

We are passionate service professionals who give their all every day to provide our customers with reliable service. If you want to work in an inspiring and dynamic environment where your commitment really counts, then we look forward to hearing from you!

Would you like to work in this exciting and future-oriented environment and contribute to the sustainable growth of our company? We look forward to receiving your online application via the button below.

AGROLA is part of the Swiss agricultural cooperative fenaco. This also includes other well-known brands such as UFA, RAMSEIER, Volg, LANDI, and TRAVECO – that is fenaco.

AGROLA AG, Human Resources, Ms. Annette Baumann