Stadler: Senior/Expert ICT Support Engineer
Stadler Rail Group
St. Margrethen
Key information
- Publication date:22 July 2025
- Workload:100%
- Place of work:St. Margrethen
Job summary
Stadler offers diverse opportunities for an international career. Join us to grow and achieve great things together!
Tasks
- Analyze complex incidents and service requests in IT support.
- Ensure SLA compliance and improve support processes continuously.
- Collaborate on rollouts, migrations, and optimization projects.
Skills
- Completed ICT training and over 5 years of ICT support experience.
- Strong knowledge of Microsoft 365, Windows, and Intune.
- Excellent communication skills in German and English.
Is this helpful?
Stadler offers diverse opportunities for an international career. At Stadler, you get the chance to grow beyond yourself, take on responsibility, and achieve great results as part of a team. We are looking for motivated talents who want to shape the future of mobility with us. Are you ready to achieve great things with us?
YOUR AREAS OF RESPONSIBILITY
- Processing and analyzing complex incidents and service requests in the areas of workplace, collaboration, and infrastructure
- Ensuring compliance with SLAs and continuous improvement of support processes
- Support for rollouts, migrations, and optimization projects in the context of other end-user services
- Technical documentation and knowledge transfer within the team and Group IT
- Contributing to the standardization and automation of support processes
- Taking on the role of "Incident Manager" within the framework of ITSM best practices for the relevant processes
- Close collaboration with 2nd and 3rd level support (vendor, external), internal departments, and other stakeholders
- Active participation in the introduction of new services and solutions
YOUR PROFESSIONAL EXPERIENCE
- Completed training in computer science (EFZ ICT specialist or platform computer scientist, HF, FH)
- Several years of professional experience (>5 years) in ICT support (1st and 2nd level), ideally in an enterprise or industrial environment
- Very good knowledge in the area of Microsoft 365, Windows client, AD/AAD, endpoint management (Intune), JIRA or comparable solutions and platforms
- Knowledge in the area of network technology and security
- Experience with agile methods and working in a dynamic environment
- Experience with ITIL-supported processes and good knowledge in structured error analysis
- High quality and service understanding, combined with initiative and team spirit
- Strong communication skills in German and English
YOUR BENEFITS
- Financial subsidies for ZVV or SBB subscription and fitness subscription
- Support for further training opportunities (financially or with part-time options)
- Catering options in the Migros canteen
Marusja Dukanovic
HR Business Partner
+41 79 507 43 10
