Hotel Panorama Feusisberg AG
Feusisberg
Yesterday
Reservation Agent 80-100%
- 14 March 2026
- 80 – 100%
- Permanent position
- Feusisberg
Job summary
Experience natural hospitality and attention to detail at Panorama Resort & Spa. Join our welcoming team just outside Zurich and Lucerne!
Tasks
- Handle inquiries and reservations for our hotel and wellness services.
- Recognize guest preferences and offer personalized service with passion.
- Manage bookings and maintain guest records accurately using OPERA Cloud.
Skills
- Completed commercial or hospitality training required.
- Strong verbal and written communication skills in German and English.
- Excellent sales and organizational talent needed.
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About the job
Naturalness, genuine hospitality, and attention to detail. At Panorama Resort & Spa, we place the highest value on personal service, which makes us so well known. Just a few minutes outside the cities of Zurich and Lucerne, the wellness hotel Panorama Resort & Spa is located in Feusisberg with a spectacular view over Lake Zurich. A first-class spa and thermal area of over 2,000 m², two sensual restaurants, a stylish sky bar, as well as 86 rooms and suites guarantee our guests unforgettable moments in an exclusive location.
Our approximately 150 employees work in a demanding environment that offers many individual development opportunities and is characterized by a collegial atmosphere. To complement our team, we are looking for a Reservation Agent 60% - 80% starting May 1 or by arrangement.
We offer you
Work in a two-shift system (07:00-16:00 / 11:00-20:00) with about 2-3 weekend days per month (09:00 - 18:00)
A versatile and interesting range of tasks in a future-oriented, professional, and successful family business
Opportunities for development, room for new ideas, as well as good training and further education opportunities
An open corporate culture with a motivated and dynamic team
A long-term position in the most beautiful location with the best view over Lake Zurich
Use of modern tools for precise working time recording and internal communication
A staff apartment a few minutes' walk from the hotel and at good conditions (subject to availability)
Various benefits, including freshly prepared staff meals at a flat rate, free parking spaces, free use of the wellness area, and much more
Your versatile tasks
Receive and competently process inquiries and reservations for our hotel, restaurant, and wellness offerings
Recognize individual guest wishes and sell suitable offers with passion and professionalism
Enter bookings in OPERA Cloud and TAC and carefully maintain the guest file
Manage booking channels of online travel agencies and reliably manage room contingents
Check arrival lists and create associated lists, statistics, and evaluations
Operate the telephone switchboard and handle the central email inbox in a friendly and efficient manner
Your profile
Completed commercial or hospitality training
User knowledge in OPERA Cloud and TAC is an advantage
Very good oral and written German and English skills; other languages welcome
Strong sales and organizational talent
Motivation and enthusiasm to actively recommend our hotel services and keep an overview even in hectic situations
Warm, open, and communicative manner as well as enjoyment in working with different departments
Polished manners and a confident, friendly appearance
Would you like to become part of the Panorama team? Sabrina and Gabriela look forward to your meaningful and complete online application. If you have questions about this position, you can reach us during the week at 044 786 00 32 or via email mitarbeiterabteilung@panoramaresort.ch .
