Manor AG
Vésenaz
Yesterday
Customer Service Employee 50% (m/f/d)
- 31 January 2026
- 50%
- Vésenaz
Job summary
Join Manor in Vésenaz as a 50% Customer Service Associate! Enjoy a dynamic opportunity in a leading Swiss department store.
Tasks
- Handle customer inquiries and swiftly find solutions to their needs.
- Provide expert advice on our product range, both online and offline.
- Process orders using a tablet to enhance the shopping experience.
Skills
- Experience in retail or customer service is preferred.
- Strong communication skills and team-oriented mindset are essential.
- Proficient in Office applications and fluent in French.
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About the job
Vésenaz | 50% part-time | Fixed term | Immediately until 30.04.2026 |Customer Service Employee 50% (m/f/d)
Every visit is unique, and it is precisely on this uniqueness that our service is based. Thanks to our team spirit, agility, and customer proximity, Manor establishes itself as the number 1 department store for everyday life, both online and in our sales outlets. Do you enjoy dynamic environments and want to fully leverage your strengths? Then join us to shape the shopping experience of tomorrow!
To strengthen our team in the Administration area, we are looking immediately, for a fixed term until 30.04.2026, at the Vésenaz site, for a motivated and committed person as a Customer Service Employee, 50%.
Your responsibilities
- You handle customer inquiries and complaints and quickly and easily find solutions.
- You provide comprehensive and competent advice regarding assortment and service, covering both our offline and online offerings.
- You enter orders for our customers on a tablet in the online shop, thus offering a unique and complete shopping experience.
- You are the contact person for complaints and returns in the online shop.
- You are an expert regarding our Manor World Mastercard and our loyalty programs.
- You perform general administrative tasks in the back office.
Your profile
- Ideally, you have completed basic training in retail or the commercial sector.
- You have experience in a similar role, preferably within a Customer Service department.
- You are a communicative person and enjoy interacting with different categories of people.
- You are able to manage a high volume of customers and maintain an overview even in the busiest situations.
- You enjoy working in a team and value a neat appearance and exemplary behavior.
- You have good IT skills and use common Office applications with ease.
- You speak French fluently and preferably have knowledge of another national language.
- You have a clean debt collection register extract and a clean criminal record extract.
Manor SA, whose headquarters are located in Basel, is the Swiss market leader in the department store sector with a market share of around 60%. In total, the company employs approximately 6,800 people and trains about 200 apprentices per year. Manor SA operates 65 department stores, 23 Manor Food markets, and 23 Manora restaurants as well as 3 distribution centers.
