yellowshark
Dagmersellen
Employee: Service Desk 80-100%
- 25 August 2026
- 100%
- Permanent position
- CHF 65 000 - 80 000 /year
- 6252 Dagmersellen
About the job
An established IT consulting and service company is looking for an experienced IT Service Desk Agent for 1st level support. The company places great value on customised solutions and high-quality customer care in a dynamic working environment with flat hierarchies. The position offers diverse development opportunities, attractive benefits, and the chance to work independently in a committed team.
- Independently resolving technical problems and faults
- Coordinating and forwarding complex tickets to system engineering
- Communicating the processing status to the affected customers
- Process-oriented documentation of all support activities carried out
- Strong customer orientation and enjoyment of direct customer contact
- Process-oriented, precise and reliable working style is expected
- Analytical thinking and solution-oriented working style with high personal responsibility
- Fluent German required, additional national languages advantageous
- Attractive bonus system to recognise personal commitment
- Regular staff events to promote team spirit
- Generous support for professional training and personal development
- Independent work with direct influence on company processes
Tasks
- Handling customer enquiries in first-level support via ticket system- Independently resolving technical problems and faults
- Coordinating and forwarding complex tickets to system engineering
- Communicating the processing status to the affected customers
- Process-oriented documentation of all support activities carried out
Profile
- Completed IT training with at least five years of professional experience required- Strong customer orientation and enjoyment of direct customer contact
- Process-oriented, precise and reliable working style is expected
- Analytical thinking and solution-oriented working style with high personal responsibility
- Fluent German required, additional national languages advantageous
Information
- Dynamic working environment with flat hierarchies and fast decision-making processes- Attractive bonus system to recognise personal commitment
- Regular staff events to promote team spirit
- Generous support for professional training and personal development
- Independent work with direct influence on company processes
