IT / Application Support 2nd Level (m/f)

About the job

The Ärztekasse Cooperative is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices, and healthcare providers with IT industry solutions and comprehensive service packages. From appointment administration to the fully structured electronic medical record to the billing system, the entire practice process is mapped. We have profound industry knowledge and work with personal commitment and a modern cloud-based infrastructure.

As a specialist in IT / Application Support 2nd Level, you support our customers with technical questions regarding the application and in resolving incidents related to our client and online applications. You conduct more complex clarifications and analyses in connection with disruptions and problems of our customers with their IT environment or our own Ärztekasse applications. You are very familiar with the various operating systems from Microsoft or Apple, and Linux is also not unfamiliar to you. You act as an interface to the 3rd Level Support and contribute to the continuous development of our products and services.

We are looking for you immediately or by arrangement as a specialist in

IT / Application Support 2nd Level (m/f)

Workload: 100%

Start: immediately or by arrangement

Duration: permanent

Workplace: Urdorf

Main tasks

• Taking over, analysing and resolving service requests or incidents regarding hardware and software (by phone or remote maintenance)
• Installation, configuration and support of Ärztekasse's own software products
• Direct customer support, by phone and/or remote maintenance
• Interface to the Service Desk, Field Support and 3rd Level
• Support in internal projects and testing of our applications

Requirements

• You bring at least 3 years of experience in IT support and a corresponding education.
• You are persistent in analysing disruptions and accustomed to taking responsibility.
• You have a friendly manner and experience in support via telephone and remote.
• You work independently and reliably.
• You have very good knowledge of common operating systems (Microsoft and Apple), MS Office and internet technologies.
• Very good German skills (spoken and written).
• English skills are an advantage but not a requirement.
• Experience in healthcare (practice software) is an advantage.

Further information

An exciting, challenging and interesting activity awaits you in a friendly and competent environment.

We look forward to receiving your application in German

We look forward to receiving your application in German by e-mail at recruiting@aerztekasse.ch.