Internship - Digital & Client Engagement - M/F (in French and German)
GENEVA OFFICE LONGEMALLE
Key information
- Publication date:11 August 2025
- Workload:100%
- Place of work:GENEVA OFFICE LONGEMALLE
Job summary
Join CHANEL's Parfums Beauté team in Geneva, focusing on women's unique beauty. This role offers a dynamic environment with growth opportunities.
Tasks
- Support the orchestration of the marketing plan for Switzerland.
- Manage e-retail activities and coordinate online campaigns effectively.
- Assist in customer relationship management and analyze email campaign performance.
Skills
- Must be pursuing a Master's degree; knowledge of luxury beauty is a plus.
- Strong organizational skills and attention to detail are essential.
- Proficiency in German and English is required, both written and oral.
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The Perfumes Beauty activity asserts its uniqueness through a promise: to reveal the beauty of every woman in what is most unique about her through her perfume, makeup, and skincare products. This philosophy is largely inherited from Mademoiselle Chanel, who has always worked to assert her own independence and that of all women.
Within the Marketing team, and more specifically within the Digital & Client Engagement team, you take part in orchestrating the Perfumes & Beauty marketing plan for Switzerland.
Reporting to the Digital & Client Engagement manager, you participate in the deployment of the Swiss strategy, the in-store experience, and campaign launches in collaboration with Regional Marketing and the Communication and Client Experience departments.
YOUR MISSIONS:
E-retail:
- Ensure the transmission, online posting, and monitoring of new products with our e-retailers according to the campaign plan
- Coordinate online promotions with e-retailers
- Monitor our e-retail sites and ensure compliance with the CHANEL graphic charter
- Implement optimizations with our e-retailers in the CHANEL brand space
E-commerce:
- Follow up on the e-merchandising animation plan for Perfumes & Beauty campaigns
- Coordinate and update the product assortment on chanel.ch
Customer Relationship Management (CRM):
- Follow up on BAT with the regional marketing team
- Analyze the performance of email campaigns
- Monitor and update client and employee records in the CRM tool
- Write briefs for mailings
- Coordinate client and employee birthdays
Client experience:
- Support the implementation of the Maison's omnichannel services
- Follow up on digital tool optimizations
Others:
- Possibility to participate in additional projects alongside daily tasks, depending on needs and key activity periods.
YOUR PROFILE:
Currently in higher education such as HES / HEC (MASTER), you are looking for a responsible internship that will allow you to develop your marketing and digital skills, your product knowledge, and enrich your business vision. You show curiosity for the Perfumes & Beauty universe and luxury, and you know the main Beauty players in Switzerland.
You demonstrate rigor and organization, are multitasking, and have an eye for detail.
You have excellent interpersonal skills and know how to coordinate different stakeholders in a multicultural environment.
Finally, you are autonomous and proactive, naturally adaptable, and enjoy working in a stimulating and evolving environment.
You have excellent knowledge of German and English (spoken and written) and master computer tools.
Job conditions:
An internship agreement is mandatory for this position and must meet the following conditions:
- The internship must be planned within your study curriculum.
- The internship must be necessary for obtaining the diploma.
- The internship must be validated by the awarding of study credits.
Job information:
- Contract: full-time internship (100%) and on-site
- Start: January 5, 2026
- Duration: 6 months
- Working days: 5 days per week, Monday to Friday
- Location: Geneva
- Fluent French
- Fluent or advanced German and English.
