Deputy Reception Manager 100%

Zurzach Care AG

Baden

Key information

In your role as deputy reception manager, you represent the sales manager during their absence and in operations. You ensure that everyone in the team works harmoniously together and is motivated to provide our guests with the best possible service at all times
The satisfaction of our guests is your top priority. With your presence, you ensure that concerns are always handled professionally and promptly. In this way, you make a decisive contribution to a positive guest experience, including competent handling of complaints
You ensure a smooth process at the reception and impress with your expertise in selling tickets, vouchers, and shop items. Your careful cash management ensures that all transactions are recorded correctly
With your commitment, you support the planning and implementation of sales-promoting actions
Your duties also include inventory management of the FORTYSEVEN shop. You participate in the monthly inventory and ensure that our stocks are always recorded correctly
Additionally, you assist in creating and organizing the monthly duty roster
You take on the onboarding of new team members at the reception and accompany them during their start
Furthermore, you coordinate the workflows within your shift and thus contribute significantly to an efficient and service-oriented operation

Your profile

You have successfully completed basic training in the hotel industry
You have already gained at least two years of professional experience at the reception and have been able to take on leadership responsibilities
You master the German language at a high level both spoken and written and have good oral and written English skills. Knowledge of other foreign languages is an advantage
You are very familiar with the Microsoft Office suite and have very good skills in Word, Excel, and PowerPoint
Ideally, you are familiar with our cash/access system TAC

How you should tick as Deputy Reception Manager

You are characterized by an exceptionally high social competence that enables you to deal empathetically and effectively with different people
You radiate a natural friendliness that makes it easy for you to approach others and create a positive atmosphere
You have a pronounced service and quality awareness that enables you to always offer our guests the best possible experience
You are characterized by a proactive working style in which you take initiative independently and approach tasks proactively
Your quick comprehension and flexibility enable you to adapt quickly to new challenges
You are willing to work on weekends or public holidays without this being a problem for you
For these tasks, it is important that you have good physical fitness, as you are also operationally active. Please also note that we have consistently warm temperatures and the humidity in a thermal spa can be quite high – you should like this

Your benefits

Work in a modern working environment and actively contribute
Benefit from attractive and above-average social security benefits and comprehensive perks
Generous cost participation in training and further education
Use discounts with various partners, such as wholesalers, car dealerships, pharmacies, as well as our membership at Benefit@work
Enjoy free admission to the Wellness-ThermeFORTYSEVEN
You receive a 50% discount all year round on all FORTYSEVEN massages and treatments
Water, coffee/tea & fruit are available to you free of charge at any time
You can always arrive by car; we provide you with a parking space (chargeable)

Your contact person

Larissa Weis

HR Recruiting Partner

Phone: +41 56 269 54 10