EBL is an innovative contact partner in the field of sustainable electricity and heat supply as well as network services.
To support our IT helpdesk, we are looking for a customer-oriented and team-capable person on a fixed-term basis for 12 months as
IT Support (m/f/d) 80–100%
Your Tasks
- Receiving and processing fault reports, questions and change requests as well as hardware or software problems (helpdesk up to expert level)
- Advising and supporting in IT technical matters, communication issues and data security
- Planning and ensuring necessary data backup measures
- Coordinating software adjustments with the user (updates, changes, release changes)
- Creating user manuals and software documentation
- User account openings and granting access rights
- Participation in ICT projects in the areas of client management, network, system and communication technology
Your Qualities
- You have completed IT training at EFZ level
- You bring professional experience in fault management, customer support and order management
- You can demonstrate solid knowledge in commissioning user devices and evaluating peripheral devices
- You are also skilled in maintaining directory services, possibly complemented by experience in network, server and communication services
- Thanks to your high customer orientation and team skills, you are a good team player
- You speak fluent German. French and English skills are an advantage
- Ideally, you have a category B driving license
Your Benefits
13th month salary gross for netProfit sharing and bonus system65 percent of pension fund savings contributions paid by EBL Choice of pension fund savings planEBL childcare allowances (monthly amount per family, in addition to statutory family allowances)100 percent of NBU and KTG contributions paid by EBLAccident insured in 1st class100 percent continued payment of salary in case of illness, accident, maternity, paternity and military serviceSeverance bonus upon retirement from 5 years of service
6 weeks vacation for everyone (from 60 years: +3 days)Pre-holiday and bridge daysFlexible working hours and locations:Flexitime model (annual working time)Part-time workHome office up to 40 percent of working timeUnpaid leave and purchase of additional vacation16 weeks maternity leave20 days paternity leave
100 percent coverage of further training costs by EBLFurther training during business hours counts as working timeCareer entry with trainee programBridge offer after apprenticeship completion
40 percent discount on Reka checks (annual quota of CHF 1000.00 plus an additional CHF 500.00 per child)BRACK.CH PLUS membership (exclusive discounts and benefits) Various discounts through automatic VPE association membershipDiscounted shopping opportunities at EM-Basel (household and electrical appliances)Free energy consultation (2.5 hours) via EBL energy consulting
Mobility payment of CHF 876.00/yearEmployee parking for only CHF 30.00/monthFree charging of electric vehicles (including two-wheelers)First-class train rides for business purposesFuel card at Moveri (discount 5 Rp./liter)
Regular events for employees (team events, Christmas party, sports activities, etc.)Free social counseling for private matters with Proitera Financially sound core companyResponsibly acting employer
