Back Office Clerk 80 - 100% (m/f/d)

What is my role?

Our client is looking for a committed person for back office support with German and French language skills. Do you enjoy working in a structured way, have a good understanding of numbers, and feel comfortable in customer service? Then a varied back office position with diverse administrative tasks awaits you.

Your tasks:

• Creating, managing and invoicing service and maintenance contracts

• Recording and processing repair orders and technician deployments

• Maintaining master data and contracts in the ERP system

• Preparing reports and statistics for customers and internal departments

• Monitoring and scheduling emergency deployments of service technicians

• Conducting customer satisfaction surveys (NPS)

• Telephone support and deputising within the team

• Administrative support in customer service

• Collaborating on cross-departmental projects

• Support and administration of digital tools

What do I need to be successful?

• Completed commercial training with initial professional experience

• Good MS Office skills, especially Word and Excel

• Knowledge of Navision is an advantage

• Fluent German in spoken and written form

• Good French skills (at least B1)

• Strong numerical aptitude

• Communicative, team-oriented and service-minded personality

• Precise, analytical and quality-conscious working style

• Enjoyment of structured and process-oriented tasks

What are my benefits?

• Flexible working hours and 40-hour week

• 25-30 days holiday plus possibility of unpaid leave

• Comprehensive induction and targeted training opportunities

• Attractive employee benefits and perks

• Company events and bonuses for employee referrals

• Free parking on site

Languages
German: C2 - Native level
French: C2 - Native level

Workplace
Rümlang

Vacancy number
VA-PGJ-HJF