Customer Management Officer (m/f), (DE/FR) 80%-100%

Key information

  • Publication date:03 October 2025
  • Workload:80 – 100%
  • Place of work:Oensingen

Job summary

Join a dynamic pharmacy team dedicated to customer care. Enjoy a supportive work environment with great benefits.

Tasks

  • Assist the customer management team with client support in German and French.
  • Manage our ordering and administration software used by pharmacists daily.
  • Collaborate with Quality Management to uphold high standards for error reports.

Skills

  • Ideally trained as a pharmacy assistant or pharmacist with client experience.
  • Fluent in German or French, with good command of the other (B2 level).
  • Proficient in Office 365 and possess strong problem-solving skills.

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Your field of action

  • Assist the customer management team in supporting our pharmacy clients (by phone/by writing) in German and French; you are responsible for customer orientation
  • You will manage our ordering and administration software, used daily by our pharmacist clients. We count on your mastery of digital tools
  • Work together with the Quality Management to uphold our high quality standards in handling error reports; all this in the interest of patient safety
  • You assist the team in planning and implementing the demanding vacation scheduling (you will be surprised by the number of small and large holidays we have in Switzerland)

Your strengths

  • Ideally, you have completed training as a pharmacy assistant or pharmacist
  • You have experience in commercial or administrative fields (customer service, customer management, telephony)
  • You master the Office 365 suite (Word, Excel, PowerPoint) and are comfortable with this type of content
  • You speak fluent German or French and have a very good command of the other language (level B2)
  • You show enthusiasm, think in networks, and work with precision, efficiency, and solution orientation – not only independently but also as a valuable team member
5 weeks of vacation, with the possibility to buy up to 10 additional vacation days or take unpaid leave
Pension fund with advantageous distribution – we cover nearly 2/3 of the premiums
Various discounts in our pharmacies and at other major brands
Opportunity to expand skills thanks to encouragement to attend training and development measures as well as internal advancement opportunities
Consideration of family needs, with 16 weeks of maternity leave (80% of salary) and 10 days of paternity leave (100% of salary), as well as participation in child funds
Registered shares at preferential prices – not only professionally committed to Galenica but also investing
Mobile and flexible work in coordination with the team

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