Evening Floor Housekeeper

About the job

Company Description

Located on the shores of Lake Geneva and facing the magnificent views of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished property, a member of the Accor group, the Fairmont brand, and affiliated with Swiss Deluxe Hotels. Boasting an incomparable worldwide reputation, characterised by 236 luxurious rooms and suites and a highly refined gastronomic experience, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide selection of delights that will satisfy even the most demanding palates.

The Montreux Jazz Café is the ultimate place to experience the rhythm of the Festival 365 days a year within the magical setting of the Fairmont Le Montreux Palace; MP’s Bar & Grill is an upscale restaurant with a relaxed atmosphere, specialising in grilled dishes that is unparalleled in the region; and the Funky Claude’s Bar is the indisputable spot to wind down late into the night, enjoying an incredible line-up of traditional and exclusive cocktails to the beat of the best live music scene in town. Fairmont Le Montreux Palace also specialises in hosting conventions, meetings, and seminars. The Fairmont Spa is a 2,000 m² wellness oasis dedicated to fitness, relaxation, and beauty.

Job Description

Summary of responsibilities:

Reporting to the Evening Floor Housekeeper, the essential responsibilities and functions of the position include, but are not limited to:

• Consistently providing a professional, friendly and pleasant service
• Inspecting rooms according to hotel standards
• Supervising the housekeeping team, noting in the instruction book and participating in relocations
• Motivating employees in their work, encouraging and supporting them
• Assisting team members if needed
• Ensuring communication between floor staff and management
• Passing on necessary information to superiors for the smooth running of the department
• Familiarising oneself with the floors assigned by the Assistant Executive Housekeeper or Executive Housekeeper as well as various instructions (agenda/email/memos) and following up
• Informing floor staff of corrective actions to be taken when inspecting rooms and ensuring maintenance of standards related to floor staff
• Organising the schedule of one’s sector based on the Opera system report and adjusting it according to hotel priorities
• Always knowing the progress of one’s team
• Participating in the training of new department employees
• Ensuring the proper upkeep of floors, offices and equipment
• Covering the evening supervisor’s leave twice a week
• Actively participating in the development of total quality management, notably through improvement proposals
• Participating in an annual performance review with one’s superior
• Knowing the technical and emotional LQA standards and applying them daily through internal audits
• Committing to the quality of service, discretion and absolute honesty
• Maintaining a professional attitude, smiling and remaining calm at all times
• Respecting ergonomic work standards, health & safety rules, hygiene and sanitary regulations
• Respecting departmental and company policies, procedures and service standards
• Performing any other assigned tasks

Qualifications

Qualifications:

• Recognised hotel diploma or certificate is an asset
• Minimum 6 months supervisory experience
• At least 1 year experience in 4* and 5* hotel housekeeping
• Fluent verbal and written French
• Good knowledge of English
• Attention to detail
• Proficiency with computer tools (Word, Excel, Outlook)
• Knowledge of Opera system is an asset
• Excellent interpersonal and problem-solving skills
• Excellent organisational skills
• Ability to work effectively under pressure in a fast-paced environment
• Ability to work as part of a team
• Ability to focus on customer needs while remaining calm and courteous at all times

Physical requirements of the position:

Physical requirements of the position include, but are not limited to:

• Constant: standing and walking throughout the work period
• Occasional: lifting and carrying loads
• Occasional: kneeling, pushing, pulling, lifting
• Occasional: climbing up or down stairs and ramps

Additional Information

Our Values Fairmont

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support one another and always stand together.

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.
We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.