Specialist Customer Support (80-100%)
Zurich
Key information
- Publication date:06 September 2025
- Workload:80 – 100%
- Place of work:Zurich
Job summary
Join SIX to transform financial markets with innovation and growth. Enjoy a dynamic environment with flexible remote options.
Tasks
- Provide customer support in German and French for various clients.
- Analyze and resolve customer inquiries in a timely manner.
- Train external clients on IT applications and services offered.
Skills
- Fluent in German and French; experience in the finance sector preferred.
- Strong customer-oriented approach and problem-solving skills.
- Technical knowledge and experience in IT support is a plus.
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SIX drives the transformation of the financial markets forward.
What sets us apart drives us forward: Between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value smart minds and inspire them to grow with their ideas. Come and shape the future of the financial markets with us.
Specialist Customer Support (80-100%)
Zurich |up to 40% home office | Reference 7323
Do you enjoy working in a dynamic team and agile environment? Do you like coordinating requests and concerns from a wide variety of customer groups? Then we might be your perfect match!
SIX Terravis works between banks, land registry offices, and notaries on the digitization of mortgage deed processes. Together with your colleagues, you are the contact person for our external customers as well as for our technical and professional 3rd-level support. We look forward to receiving your application documents.
These are your tasks
- Oral and written customer support in German and French
- Daily contact with customers (banks, notaries, land registry offices)
- Training external customers such as banks, notaries, or land registry employees
- Pre-analyzing error reports and questions as well as resolving simple errors
- Creation and maintenance of user manuals
What you bring with you
- Business fluent in German and French - Italian and English are an advantage
- Experience in the mortgage, notary, or land registry sector
- Customer- and solution-oriented working style
- Quick comprehension, structured approach, and independent completion of assigned tasks
- Technical flair and understanding of IT applications, experience in IT support is a plus
If you have any questions, visit our FAQ page or contact Mateusz Kozielec at the number +41583998611.
For this vacancy, we only consider direct applications.
Diversity is important to us, so we welcome applications regardless of personal background.
