Service Delivery Manager (all genders)

About the job

WHAT YOU CAN ACHIEVE

As a Delivery Manager (all genders), you are the pivotal point for our IT projects. You manage the end-to-end delivery, lead your tech team and ensure that we deliver to our customers on time, in scope and on budget.

• Customer focus: You are the central interface, maintain trusting stakeholder relationships and proactively manage expectations and escalations.
• End-to-End Delivery: You are responsible for the entire service lifecycle from initiation to completion – including project, time and resource planning.
• Quality & Risk: You ensure compliance with agreed SLAs and KPIs, monitor project progress and mitigate risks early.
• Leadership: You lead, mentor and motivate a cross-functional tech team and promote a collaborative high-performance culture.
• Finance & Contracts: You manage budgets, keep profitability in view and confidently negotiate scope changes.
• Process optimisation: You drive best practices (Agile, ITIL, DevOps) forward and continuously develop our service delivery framework.

HOW YOU SUCCEED

• Solid education: For example, a degree in computer science or a related business subject forms the basis.
• Leadership skills: You already have experience leading heterogeneous teams in a similar environment. 
• Industry-relevant professional experience: You have at least 6 years of experience at an IT service provider and are well acquainted with processes, solutions and services.
• Technical affinity: High IT and technical affinity as well as a feel for new topics and trends in the field of digitalisation. 
• Working style: You like to work towards concrete goals and act very solution- and customer-oriented. 
• Recruiting know-how: You know how to attract committed employees who fit us and our customer projects.
• Communication: You enjoy communicating, appreciatively and appropriately for the target group, and are solution-oriented and helpful.
• AI competence: You have in-depth AI expertise, actively shape its responsible use in your area of responsibility and act as an enabler for customers as well as internally at adesso.
• Language skills: Your very good German and good English skills enable you to communicate confidently.

OPPORTUNITY PROVIDER - WHAT MAKES ADESSO SPECIAL

Our promise: You will feel comfortable with us! Collegial, communal and on equal footing – we live exchange, team spirit and respectful interaction. Diversity and different perspectives are valued just as much as you as a person. That and much more stands for our very special sense of "we". For which there is even a word: adessi. 

• Learn and grow with us: With over 400 training offers and our digital learning platform, we support your continuous development.
• Experience true team spirit: Joint events (e.g. sports weekend and the annual training trip eduCamp), welcome days, company runs strengthen our cohesion and let you be part of the team from the start.
• Engagement that is rewarded: Your commitment pays off – with bonuses for referrals, lectures, supervision of theses as well as attractive discounts via our corporate benefits portal.

Our culture and collaboration are characterised by mutual appreciation, recognition and support. That connects us – also in the home office. Part-time work is possible by arrangement (80-100%). We have been voted one of the best employers in Switzerland repeatedly! Our extensive training offer and a transparent career level model for all ensure that your development with us does not stand still. Because growing together and being an opportunity provider is programmed in our DNA. 

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