Head: Centre of Competence Personal Injury Liability
09 July 2026
100%
WINTERTHUR
About the job
80-100 % Winterthur / Smart Working Shape your future – together with us! Unleash your passion for professional leadership and take over the management of the Centre of Competence Personal Injury Liability! In the Customer Operations area, we design the individual experiences of our customers in the event of damage and claims. They are at the centre of our attention and together with them we find the appropriate solution. This way, we ensure the highest customer satisfaction with our customer-first mentality. What to expect You are responsible for the professional leadership in the area of personal injury liability across all regions, ensuring the framework conditions for successful learning and knowledge management, internal training as well as the "unité de doctrine" in collaboration with the head of the claims processing department. You lead the Centre of Competence Personal Injury Liability, a team of 10 lawyers, and together with your team ensure the high-quality and professional handling of complex and major claims as well as claims in specialised sectors and court cases. As part of the personal injury liability leadership team, you actively contribute to the further development of the area. Together with your team, you make significant contributions to achieving goals in the core areas of customer satisfaction, claims expenditure, and process efficiency. You work in various cross-departmental expert committees, working groups, and projects and represent the interests of the personal injury liability area or sector. With your team, you coordinate the further development and maintenance of internal training offerings in the personal injury liability area, contribute to the development of training and professional education offerings, and bear significant responsibility for contemporary training of the relevant employees. What you bring You hold a university degree in law with several years of professional experience, preferably with a lawyer's licence. You bring many years of insurance and claims experience as well as experience in leading specialists. You have sound knowledge in the areas of liability and insurance law and have basic knowledge of social insurance law. In contact with internal and external customers, you demonstrate your strong service and customer orientation. You are solution-oriented, have a confident demeanour, great assertiveness, and negotiation skills. An entrepreneurial, efficient, and independent working style characterised by networked, holistic thinking and acting distinguishes you. You have excellent oral and written communication skills in German, preferably also good knowledge of French. Good language skills in English and Italian are an advantage. What we offer We are convinced: satisfied employees deliver the best performance. Therefore, we invest in benefits that offer tangible advantages – beyond the usual. Flexibility and freedom: Smart Working (flexible working model), annual working hours, 5 weeks holiday (6 weeks from age 50), holiday gift of 2 weeks every 5 years, holiday purchase up to 10 additional days per year Job and family: family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for caring for relatives and in challenging personal situations Pension and insurance: attractive pension fund with extensive supplementary benefits including optional savings plans, up to 30% discount on insurance products Flexible benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working allowance CHF 200 per year Mobility: reimbursement for half-fare travelcard, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA loan bicycles Healthy balance in everyday work: free check-ups, annual health weeks, diverse exercise offers (online/offline), massage offers, quiet rooms, employee care, online health portal, various seminars/events on health prevention & mental health Development: 3 days individual learning time, free coaching, wide range of learning & development opportunities, financial support for further education, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for voluntary work (environment & social) Your future workplace Pionierstrasse 3 - Google Maps Apply now! Do you have questions or further concerns? Bernhard Müller is happy to assist you by email. More information about the application process can be found here. Diversity and inclusion are important to us at AXA Openness, respect, and appreciation of differences and similarities are essential features of collaboration at AXA Switzerland. We want to promote equal opportunities and also remove barriers in the application process. If you require support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at hr.recruitinggd@axa.ch at any time. Learn more About AXA At AXA, we believe that everyone has the potential to actively shape the future. Our goal is to create a dynamic, supportive, and progressive working environment that inspires, encourages, and promotes you. With a culture characterised by collaboration at eye level, trust, and diversity. With our modern working conditions, we want to consider the needs of our employees and give you the space to develop your strengths, take responsibility, and engage in the team for new ideas. This way, you can develop personally and shape the world of tomorrow with us – by protecting what really matters. Would you like to learn more about AXA as an employer and delve deeper into our working world? Then you are exactly right on our career page! Video We look forward to your application! For administrative and data protection reasons, only complete application dossiers (CV, certificates, references, etc.) uploaded via the online application link will be considered. We cannot consider applications via recruitment agencies for this position.
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