Matterhorn Gotthard Verkehrs AG
Brig
Yesterday
IT Support Technician (Second Level) (m/f/d)
- 08 April 2026
- 100%
- Permanent position
- Brig
Job summary
Join the dynamic BVZ Holding, featuring Matterhorn Gotthard Bahn and Glacier Express. Enjoy a vibrant work environment with passionate colleagues.
Tasks
- Handle incidents, analyze, and document in Second Level IT support.
- Manage printing, scanning, and presentation environments effectively.
- Oversee user administration in directories like Active Directory.
Skills
- Completed IT education, e.g., EFZ in System Technology or similar.
- Strong knowledge of Microsoft Windows platforms and Active Directory.
- Experience with Azure Cloud, SharePoint, and IT support beneficial.
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About the job
Your Drive
The core of BVZ Holding consists of the railway company Matterhorn Gotthard Bahn and the international top brands Gornergrat Bahn and Glacier Express. Passionate and qualified employees form the basis of our success. Every day, around 700 employees are committed to providing our guests with a first-class experience. We live diversity and have one thing in common:Emotions are our drive. What is your drive?Your Field of Activity
- Acceptance, analysis, resolution, and documentation of disruptions (incidents) in the second level including the associated incoming and outgoing communication as well as coordination of 1st and 3rd level
- Responsible for the printing, scanning, and presentation environment
- Responsible for correct user administration in central directories (Active Directory etc.)
- Ensuring representation in the "Personal Computing" area
- Participation in the operation, monitoring, and surveillance of the system environment
- Participation in IT projects
- Regular exchange with the team leader "IT Services". Collaboration and information exchange with the IT staff
Your Profile
- Completed training in the IT field (e.g., IT specialist EFZ – specialization in system technology or a comparable qualification)
- Good knowledge of Microsoft Windows client and server platforms as well as Microsoft Active Directory / Microsoft Entra ID
- Experience with Microsoft Azure Cloud, SharePoint, Office, M365, and Microsoft Intune
- Knowledge of operating/system monitoring and professional experience in IT support is an advantage
- Independent and responsible working style, self-organization, and prioritization skills
- Ability to systematically narrow down problems, analyze logs, and understand technical documentation
- Good German skills in spoken and written form, English skills for technical documentation & tools
Your Benefits
- Scope for design in your tasks
- Well-coordinated team
- Flexible working hours
- Working on the go and from home possible
- GA and other attractive benefits for you and your family
- The most beautiful workplace in Upper Valais
