Service Manager (Customer Support Internal)
SPS Switzerland AG
Schlieren / Mülligen
Key information
- Publication date:27 June 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Schlieren / Mülligen
Job summary
SPS connects the physical and digital worlds with innovative services. Join us for an exciting opportunity in a supportive work environment.
Tasks
- Ensure holistic processing of customer orders efficiently.
- Actively maintain customer relations and monitor SLAs.
- Support clients in digital transformation for document management.
Skills
- Completed commercial training with experience in order processing.
- Strong communication and customer-oriented skills are essential.
- Proficient in MS Office with good organizational abilities.
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WE CONNECT THE PHYSICAL AND DIGITAL WORLD
SPS is the leading outsourcing provider of innovative services in business processes and data management. Swiss quality combined with global presence makes SPS a reliable partner for process optimization and intelligent automation. With our holistic solutions, we create new opportunities for our customers. SPS, headquartered in Zurich, Switzerland, operates internationally in over 20 countries and focuses on the banking, insurance, health, and legal sectors. SPS employs more than 8,500 employees and is internationally recognized by its customers with a "world-class" Net Promoter Score. Find out here how SPS employees sustainably contribute: www.spsglobal.com.Your Area of Responsibility
With your commitment, you ensure the comprehensive processing of customer orders. This involves capturing production orders and documentation for production. Active, continuous customer support (information flow, feasibility, improvement measures) as well as monitoring and overseeing SLA agreements are further challenging tasks in your area of responsibility. With our innovative solutions, we, and thus you, actively support our customers in the digital transformation in the field of document management in Europe. Your Profile- Telephone and written support of the customer base as Single Point of Contact (SPOC)
- Processing and monitoring of the entire order processing in collaboration with various internal and external parties
- Active participation in various projects (e.g., onboarding of new customers)
- Maintenance of existing customer relationships and support in their expansion
- Regular review and updating as well as optimization of our quality standards
- Preparation of service reports and analyses
What You Bring
- Completed commercial basic training
- Experience in order processing (preferably in the graphic industry)
- Strong communication skills and customer orientation
- Organizational skills and problem-solving competence
- Fluent in German and English, additional languages are an advantage
- Proficient in common MS Office products
- Open-minded, resilient, and team-oriented personality with good manners and confident
- Appearance, as well as impeccable character
What We Offer You
- Above-average social benefits and fair compensation
- A motivated team where personal development and teamwork are highly valued
- Diverse training opportunities that help you continuously develop and advance your career
