Client Success Manager 100% (m/f/d)
Compass Group (Suisse) S.A.
Kloten
Key information
- Publication date:30 December 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Kloten
Job summary
Join Compass Group as a Client Success Manager! Engage with clients and enhance their experience.
Tasks
- Be the primary contact for existing clients, nurturing relationships.
- Identify client needs, initiate measures, and ensure smooth service delivery.
- Analyze customer data and feedback to identify development opportunities.
Skills
- Commercial education and experience in customer management required.
- Strong communication skills with an empathetic and solution-oriented approach.
- Ability to work structured and service-oriented under pressure.
Is this helpful?
We are looking for a
Client Success Manager 100% (m/f/d)
Your area of responsibility
- You are the first point of contact for our existing customers and maintain partnership-based relationships across all levels
- You recognize customer needs, initiate appropriate measures, and ensure that agreed services are implemented smoothly
- You analyze customer data, feedback, and trends to identify potential for further development or additional services
- You work closely with internal departments and ensure clear, transparent communication towards customers
- You support the development of customer concepts, presentations, and offers within existing partnerships
- You actively contribute to increasing customer satisfaction, avoiding cancellations, and promoting long-term cooperation
Your profile
- You have a commercial or business administration education and bring experience in customer management, key account management, or customer success
- You know how to sustainably build and expand customer relationships and understand how trust and partnership develop
- You work in a structured, service-oriented manner and keep an overview even in demanding situations
- You handle numbers confidently and have experience in budgeting and calculation
- You convince through strong communication skills, empathy, and solution-oriented actions
- You have a good understanding of business contexts and act entrepreneurially
- You have very good German and English skills; French skills are a plus
Your benefits
- Various development and career opportunities - also internationally
- Modern learning & development program for the internal training and further education of our employees
- Support for external training
- Family-friendly and regulated working hours* (Mon to Fri, no weekend/evening work)
- Part-time positions are possible at all levels with us
- 16 weeks maternity leave / 2 weeks paternity leave (above statutory compensation level)
- Purchase of vacation credits with generous employer contribution
- Home office option and free parking spaces for our employees in the service centers
- Certified as a Friendly Workspace since 2015 for systematic occupational health management
- Above statutory accident coverage
Your application
If you have questions about the recruitment process, Marc Cosandey, ad int. Head of HR, will be happy to provide information.
Who we are
With the sector-specific brands Eurest, Scolarest, Medirest, Eurest Services, Rapport Guest Services, Compass Consulting, and Compass Catering, we, Compass Group (Switzerland) AG, are active in corporate catering, event catering, as well as in reception desk and hospitality services. As a member of Compass Group PLC, the world’s leading foodservice company – with over 580,000 employees in about 30 countries – we skillfully combine international expertise with local commitment and bring people together thanks to our passion for contemporary cuisine and creating an atmosphere of unique hospitality.
Our recruitment process
Thank you for your online application! We review your documents with great interest, carefully check everything, and then make an initial selection from all applications. Afterwards, we will contact you and keep you informed about the next steps.
The steps in the personal introduction process unfold like a 4-course menu:
