Customer Service Employee (Administration) 90% (m/f/d)
Manor AG
Fribourg
Key information
- Publication date:09 October 2025
- Workload:90%
- Place of work:Fribourg
Job summary
Join Manor as a Collaborateur/trice service clients in Fribourg! Enjoy a dynamic work environment with great benefits.
Tasks
- Handle customer inquiries and complaints with ease and professionalism.
- Provide expert advice on product assortment and services online and offline.
- Process orders using a tablet for a unique shopping experience.
Skills
- Background in retail or commercial sector preferred, with customer service experience.
- Strong communication skills and ability to manage high customer traffic.
- Fluent in French, with knowledge of another national language preferred.
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Customer Service Employee (Administration) 90% (m/f/d)
LES PETITS BONHEURS - this is the promise on which we base our service. With the values of team spirit, agility, and customer focus that characterize our work, we make Manor the number 1 omnichannel department store for everyday life. Do you feel comfortable in a dynamic environment and want to contribute with your strengths? If so, you are in the right place.
To strengthen our team in the Administration area, we are looking from 01.01.2026, for an indefinite period, at the Fribourg site, for a motivated and committed person as a Customer Service Employee, 90%.
Your responsibilities
- You handle customer requests and complaints and quickly and easily find solutions.
- You provide comprehensive and competent advice on assortment and service, covering both our offline and online offerings.
- You enter orders for our customers on a tablet in the online shop, thus offering a unique and complete shopping experience.
- You are the contact person for complaints and returns in the online shop.
- You are an expert regarding our Manor World Mastercard and our loyalty programs.
- You perform general administrative tasks in the back office.
Your profile
- Ideally, you have completed basic training in retail or the commercial sector.
- You have experience in a similar role, preferably within a Customer Service.
- You are a communicative person and enjoy being in contact with different categories of people.
- You are able to manage a high volume of customers and maintain an overview even in the busiest situations.
- You enjoy working in a team and value a neat appearance and exemplary behavior.
- You have good computer skills and use common Office applications with ease.
- You speak French fluently and preferably have knowledge of another national language.
- You have a clean debt collection register extract and a clean criminal record extract.
Manor SA, whose headquarters are located in Basel, is the market leader in the Swiss department store sector with a market share of about 60%. In total, the company employs around 6,800 people and trains about 200 apprentices per year. Manor SA operates 65 department stores, 25 Manor Food markets, and 23 Manora restaurants as well as 3 distribution centers.
