Dispatcher in the Alarm Center (60%-100%)
Certas AG
Zürich
Key information
- Publication date:31 October 2025
- Workload:60 – 100%
- Contract type:Permanent position
- Place of work:Zürich
Job summary
Certas, the Swiss leader in professional alarm management, seeks Dispatchers! Join a motivated team in a secure environment with attractive benefits.
Tasks
- Handle incoming reports efficiently and forward them reliably.
- Monitor and remotely control alarm systems effectively.
- Coordinate external partners to ensure smooth operations.
Skills
- Completed basic education; focused and responsible work ethic required.
- Strong German language skills for clear communication.
- Proficient in digital applications, eager to learn new programs.
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Welcome to Certas – the Swiss market leader for professional alarm management. As a subsidiary of Siemens Switzerland AG and the Securitas Group, we rely on the latest technology, highest quality, and absolute reliability. Day by day, we take the decisive step forward so that people can feel safe in their homes, during their leisure time, and at work. In our certified alarm centers in Zurich, Lausanne, and Lugano, our employees ensure that everything runs smoothly in an emergency – for private households, companies, and the public sector.
Would you like to help ensure that help arrives exactly when it is needed? Then become part of our team in Zurich as:
Dispatcher in the Alarm Center (60%-100%)
YOUR MISSION WITH US
You receive incoming reports, process them efficiently, and forward them reliably.
You remotely deactivate systems and monitor them.
You trigger predefined intervention measures, helping to protect people, assets, and companies.
You coordinate on-call assignments of our external partner companies and always keep an overview even in hectic situations.
You report events precisely, ensuring transparency and quality in every operation.
During your structured training phase (about 3 months), you will be 100% operational to be optimally prepared for your tasks.
WHAT WE OFFER
A motivated, professional team that sticks together
Modern employment conditions with an attractive compensation package, significantly above the requirements of the industry-standard GAV VSSU/Unia
A thorough and structured introduction at a modern workplace
A responsible and exciting role in a security-relevant environment
WHAT YOU BRING
You have completed basic training and work focused, precisely, and responsibly.
You are willing to work in a 3-shift system and keep a cool head even at night or on weekends.
You have very good German skills and can express yourself clearly and understandably.
You are confident with common digital applications (MS Office) and are motivated to learn to work with new programs.
You identify with the security industry and want to actively contribute to ensuring protection and trust.
You think networked, act service-oriented, and are a reliable support for your team.
Discretion, loyalty, and a clean criminal record and debt collection register extract are a matter of course for you.
Are you the person we are looking for?
Then apply now via our application form at www.certas.ch/karriere.
If you have any questions, Ms. Ruken Bagatarhan will be happy to assist you:
