On-Site Support Engineer 80 – 100%

To best support our internationally active customers, we are looking for reinforcement for our IT Operations teams.

UPGREAT, based in Fehraltorf and now also with a branch in Aarau, is your competent

partner for outsourcing, modern work, and cloud solutions.

Then we are exactly looking for you at UPGREAT AG!.

Our corporate culture is based on three core values: enthusiasm, humanity, and competence. These values shape our thinking, feeling, and actions within our company and in cooperation with our customers and business partners.

Your prospects at UPGREAT:

• You will be part of a dynamic, collegial team with over 140 employees – here collaboration counts as much as individual strengths
• You can expect an exciting field of activity with plenty of creative freedom – taking responsibility is part of our culture
• You work in modern office spaces with ergonomically equipped workplaces – so you feel comfortable and can work concentrated
• You receive your own company vehicle, which you may also use privately – flexibility that makes your everyday life easier
• Your social security is important to us – we cover 55% of your pension fund contribution as well as the contribution to daily sickness benefits insurance
• Your development is close to our hearts – we promote your further education and accompany you on your professional path
• We appreciate your performance – with attractive fringe benefits such as free parking spaces, a birthday gift, and special conditions at fitness studios and other partners

Your tasks

• In your future role, you will be active on-site with our customers and support the IT managers, local IT teams, and end users as a competent contact person and customer representative
• You quickly and precisely capture concerns and are responsible for receiving, qualifying, and processing requests, incidents, and changes
• You support the users and IT teams of the customer on-site and take care of the maintenance of workplaces, applications, and the IT backend infrastructure
• You are the contact person for all IT questions and help customers solve their problems. For complex or lengthy issues, you receive support from your team of support and systems engineers
• Through your direct customer support, you ensure smooth use of our IT outsourcing services and turn our customers into fans
• You organize your workday and tasks independently and work on-site at the customer, at the UPGREAT office, or from home in a hybrid work model

Your profile

• You have completed an apprenticeship as an IT specialist EFZ or are a career changer with corresponding professional experience in the IT environment (mandatory)
• You have experience in 1st and 2nd level support, ideally as a supporter, support engineer, or operations engineer – preferably at an IT service provider
• You bring solid know-how in the Microsoft system environment and work confidently with Windows operating systems, Microsoft Office / Office 365, as well as common standard software.
• You are familiar with Windows servers (including functions and roles), Active Directory, Exchange Server, Citrix, and have experience in the network area (e.g., DNS, DHCP, VPN)
• You master German at a native level and can also communicate well in English – both written and spoken
• You possess a category B driving license (mandatory)
• You enjoy working in direct customer contact and keep an overview even in hectic situations
• You have a pronounced service understanding, high resilience, and flexibility
• You are self-organized, think ahead, and like to take responsibility

Interested in taking the path with us? Sebastian Keller is gladly available at +41 44 244 96 32!

Convinced that you are right with us? Then send us your application with CV, certificates, and diplomas to: jobs@upgreat.ch UPGREAT only accepts direct applications and applications from personnel service providers who accept our terms and conditions for the placement of candidates to UPGREAT AG. Without this confirmation, we cannot consider your application.