IT Support & Development

About the job

Company Description

For more than 40 years, IOTA Group has been supporting its clients in their international development through solutions combining compliance, agility and local expertise in over 100 countries.

We offer customised services in:

• Employer of Record (EOR)
• Technical Assistance
• International Payroll
• International Recruitment

With a global network of more than 165,000 professionals and subsidiaries worldwide, IOTA ensures smooth, secure and compliant operations everywhere.

At IOTA, we build lasting partnerships based on trust, transparency and reliability to support our clients' success internationally.

Job Description

MISSIONS AND OBJECTIVES

The IT Support & Development role contributes to the proper functioning of the group’s IT environment and the digitalisation of processes.
Under the supervision of the IT & Information Security Lead, they ensure the administration and evolution of the Microsoft 365 environment and the group’s business tools.
They contribute to the design and implementation of automation solutions and improvements to digital tools in support of the Technology and Business Support department.

JOB DESCRIPTION

Automation and digitalisation of processes

Design and deploy automation solutions in collaboration with business teams, under the guidance and coordination of the IT & Information Security Lead:

• work cross-functionally with departments to identify processes to optimise or digitalise
• create and maintain Power Automate flows to automate internal workflows
• develop PowerShell scripts for administration and recurring tasks
• integrate Microsoft tools with existing business systems (connectors, REST API, SharePoint)
• support users in the adoption of tools and new practices
• document automated flows and processes

IT Administration and Microsoft 365 Environment

Ensure the day-to-day administration of the group’s IT environment, focused on the Microsoft 365 ecosystem and business tools:

• administer Microsoft 365 services: Exchange Online, SharePoint, Teams, OneDrive
• manage identities and access via Entra ID (users, groups, conditional access) and each business tool
• in collaboration with the outsourced Service Desk, manage devices and endpoints via Intune (deployment, onboarding, compliance, configurations)
• participate in license management and subscription optimisation
• handle level 2 support requests in addition to the outsourced Service Desk

Qualifications

EDUCATION AND EXPERIENCE

Junior profile from a generalist IT or business IT background, with a CFC, ES, BTS or Bachelor level:

• CFC IT Specialist – focus on Operations and Infrastructure or Application Development
• ideally complemented by an ES Business IT diploma
• BTS IT Services for Organisations (SIO):
  • option Software Solutions and Business Applications (SLAM)
  • or Infrastructure Solutions, Systems and Networks (SISR)
• BUT Computer Science – generalist or systems administration track
• Bachelor HES in Business IT:
  • HEIG-VD
  • HEG Geneva
  • HE-Arc

A first experience is appreciated but not required.

APPRECIATED / TO BE ACQUIRED CERTIFICATIONS

• MS-102 – Microsoft 365 Administrator
• PL-900 – Power Platform Fundamentals
• AI-900 – Azure AI Fundamentals

TECHNICAL SKILLS

• Good understanding of IT architectures and application environments
• Microsoft 365 administration:
  • Exchange Online
  • SharePoint
  • Teams
  • Entra ID
  • Intune
• PowerShell scripting:
  • Microsoft Graph modules
  • Exchange
• Power Platform:
  • Power Automate
  • flow design
  • error handling
  • use of connectors
  • basic Power Apps knowledge
• Understanding of REST API and JSON format
• Basic knowledge of Microsoft security and compliance:
  • Purview
  • Defender

PERSONAL SKILLS

• Technical curiosity
• Strong interest in:
  • automation
  • digitalisation
  • AI
• Ability to work independently
• Good integration in a small team
• Analytical and organisational skills
• Ease in cross-functional interactions
• Good interpersonal skills with varied business contacts

Additional Information

The IT Specialist reports to the IT & Information Security Lead.

Regular collaboration with:

• departments:
  • Operations
  • HR
  • Finance
  • Sales
• Service Desk
• IT providers

Position to be filled by September 2026 at the latest, full-time. An apprenticeship is also possible.