Patient Relations Officer - 80% - Lausanne-Maupas

About the job

At Ardentis, we don't just talk about values, we live them every day. Excellence, innovation, personal development, team spirit, and long-term vision: that's what drives us. Here, we go beyond simply treating teeth. We advance dentistry, innovate, and think about tomorrow.

Do you want to be part of a team where every person matters? Where your role has a real impact on patients' lives? Join us and help make dental care more human, more modern, and more impactful.

Contract type: CDI

Rate: 80%

Start date: Immediately or to be agreed

Location: Rue du Maupas 51, 1004 Lausanne

As a patient relations officer, you will have various tasks:

• Satisfy and retain patients by personalizing the service offered
• Ambassador and guarantor of the Ardentis Group's image
• Follow patients throughout their care journey
• Ensure patient satisfaction and handle complaints
• Quality control of the reception environment
• Creation and transfer of files between clinics
• Maintain the clinic's visual communication according to Marketing guidelines
• Manage and optimize practitioners' schedules
• Various administrative tasks (emails, letter writing)

Profile, training, and skills:

• Training in hospitality, customer relations agent, CFC, CAP, BTS level or equivalent
• Minimum 2 years experience in a receptionist/hostess position in the tourism sector
• Good command of French (C1-C2 level)
• Excellent knowledge of German (minimum B2-C1 level)
• Good command of common computer tools (Microsoft Office 365)
• Leadership, able to support and coordinate
• Organizational skills, global vision, ability to take a step back
• Great ease in human relations, patient service (listening and communication skills)
• Exemplary attitude, warm and friendly welcome, professionalism, dynamism, and availability
• Ability to work alone or in a team
• Ability to assimilate new knowledge
• Certain interest in digitalization

Why join Ardentis?

• From your entry at Ardentis, you will benefit from personalized integration training tailored to your needs.
• You will evolve in a caring environment conducive to fulfillment, where you can excel and innovate.
• By joining Ardentis, you will immerse yourself in a corporate culture valuing sharing and team spirit, placing great importance on sustainability.
• Very good working and salary conditions.
• 5 weeks of vacation per year.

Join us and become a driving force at the heart of a community dedicated to dental excellence. The adventure starts here!