EAM Business Analyst (EN-IM-AMM-2025-237-GRAE)

Company Description

Job Description

The Engineering Department's Information Management ( IM ) group is seeking a motivated early-career engineer with initial experience as a business analyst or application engineer, who enjoys helping others and is eager to learn.

You will join a dynamic and multidisciplinary team of engineers and IT professionals within CERN's Enterprise Asset Management (EAM) Service, whose mission is to support, enhance and digitalise the organisation's Asset and Maintenance Management processes. This growing service is fully centred around CERN's EAM platform, based on the commercial product HxGN EAM, which thousands of users rely on every day to manage CERN's accelerator complex and its technical infrastructure.

As an EAM Business Analyst, you will work closely with engineers, technicians, and developers to understand user needs, analyse business processes, propose improvements, and help ensure the reliable day-to-day operation of the EAM platform and the applications built around it. This position offers a unique opportunity to learn about the inner workings of CERN's technical infrastructure while contributing to digital tools that that enable world-class scientific research.

Your responsibilities

• Provide day-to-day functional support to users of CERN's EAM platform, addressing questions and incidents in collaboration with the service team.
• Act as a bridge between users and developers, gathering and translating business needs into clear functional requirements.
• Analyse and document processes related to asset and maintenance management, proposing improvements and supporting system evolution.
• Test and validate new features and updates, ensuring quality and alignment with user expectations.
• Prepare and maintain user guides and training materials, promoting consistent use of the EAM system across CERN.

Your profile

• Experience and/or strong knowledge in IT systems support, business analysis, and/or process improvement.
• Experience and/or strong knowledge of enterprise or business applications (e.g. ERP, EAM, or similar).
• Experience and/or strong knowledge of user-facing and/or coordination role, supporting and/or collecting feedback from end-users.
• Exposure to testing, documentation, or training activities would be an asset.

Skills:

• Strong knowledge of business processes and ability to translate them into system requirements.
• Basic knowledge of databases, web applications, or integration concepts.
• Strong communication and teamwork skills, with the ability to liaise effectively between users and technical teams.
• Analytical mindset and attention to detail when investigating or documenting issues.
• Willingness to learn new tools and technologies in a complex technical environment.
• Spoken and written English or French, with a commitment to learn the basics of the other language.

Eligibility criteria:

• You are a national of a CERN Member or Associate Member State .
• By the application deadline, you have a maximum of two years of professional experience since graduation in Information Technology (or a related field) and your highest educational qualification is either a Bachelor's or Master's degree.
• You have never had a CERN fellow or graduate contract before.
• Applicants without University degree are not eligible.
• Applicants with a PhD are not eligible.

Qualifications

Additional Information

Job closing date: 23.11.2025 at 23:59 CET.

Contract duration: 24 months, with a possible extension up to 36 months maximum.

Working hours: 40 hours per week

Job flexibility: Hybrid

Target start date: 01-February-2026

Job reference: EN-IM-AMM-2025-237-GRAE

Field of work: Software Engineering and IT

Benchmark job: 200020 - Computing Engineer

What we offer

• A monthly stipend ranging between 5196  and 5716  Swiss Francs (net of tax).
• Coverage by CERN's comprehensive health scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
• Depending on your individual circumstances: installation grant; family, child and infant allowances; payment of travel expenses at the beginning and end of contract.
• 30 days of paid leave per year.
• On-the-job and formal training at CERN as well as in-house language courses for English and/or French.

About us

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.

Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success.