Stadler Rail Group
St. Margrethen
Yesterday
Stadler: ICT Support Engineer
- 20 March 2026
- 100%
- St. Margrethen
Job summary
Stadler offers diverse opportunities for an international career. Join us to grow and achieve great things together!
Tasks
- Analyze complex incidents and service requests in IT.
- Ensure SLA compliance and improve support processes continuously.
- Support rollouts, migrations, and user service optimization.
Skills
- Completed IT training with over 5 years of ICT support experience.
- Strong knowledge in Microsoft 365, Windows client, and AD/AAD.
- Excellent communication skills in German and English.
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About the job
Stadler offers versatile opportunities for an international career. At Stadler, you get the chance to grow beyond yourself, take on responsibility, and achieve great performance in the team. We are looking for motivated talents who want to shape the future of mobility with us. Are you ready to achieve great things with us?
YOUR AREAS OF RESPONSIBILITY
- Handling and analysis of complex incidents and service requests in the areas of workplace, collaboration, and infrastructure
- Ensuring compliance with SLAs as well as continuous improvement of support processes
- Support with rollouts, migrations, and optimization projects in the environment of other end user services
- Technical documentation and knowledge transfer within the team and Group IT
- Participation in the standardization and automation of support processes
- Assuming the role of "Incident Manager" within the framework of ITSM best practices for the relevant processes
- Close cooperation with 2nd and 3rd level support (vendor, external), internal departments, and other stakeholders
- Active involvement in the introduction of new services and solutions
YOUR PROFESSIONAL EXPERIENCE
- Completed training in computer science (EFZ ICT specialist or platform IT specialist, HF, FH)
- Several years of professional experience (>5 years) in ICT support (1st and 2nd level), ideally in an enterprise or industrial environment
- Very good knowledge in Microsoft 365, Windows client, AD/AAD, endpoint management (Intune), JIRA or comparable solutions and platforms
- Knowledge in network technology and security
- Experience with agile methods and working in a dynamic environment
- Experience with ITIL-based processes and good skills in structured error analysis
- High quality and service awareness, combined with initiative and team spirit
- Strong communication skills in German and English
YOUR BENEFITS
- Financial subsidies for ZVV or SBB subscription and fitness subscription
- Support for further training opportunities (financially or with part-time options)
- Catering options in the Migros canteen
Marusja Dukanovic
HR Business Partner
+41 79 507 43 10
