Telephone Operator
Stadt Bern
Bern
Key information
- Publication date:30 October 2025
- Workload:100%
- Place of work:Bern
Job summary
Join the City of Bern as a customer service representative! Enjoy a dynamic work environment with diverse opportunities.
Tasks
- Be the first point of contact for customer inquiries via phone.
- Provide multilingual information to citizens efficiently.
- Handle email triage and administrative tasks with precision.
Skills
- Completed training in a commercial or sales-related field.
- Strong knowledge of MS-Office and MS-Teams is essential.
- Ability to work independently and manage stress effectively.
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Activities
- First telephone customer contact for several departments of the City of Bern
- Providing information in various languages to citizens
- Sorting incoming emails or main address of the city administration including sending confirmation of receipt
- Processing changes to the telephone system as well as other administrative tasks
Profile
- Completed basic training in a commercial or sales-related environment with personal or telephone front-line experience
- Foreign language skills, preferably F, I, E
- Good computer user skills (MS Office / MS Teams)
- Resilience, service orientation, independence
- Willingness to work irregular shifts
