Guest Experience Agent
Dolder Hotel AG ***** Zürich
Zürich
Key information
- Publication date:30 December 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Zürich
Job summary
Join our dynamic team in luxury hospitality, delivering exceptional service. Enjoy a collaborative environment with great benefits.
Tasks
- Provide highly personalized service in a professional manner.
- Build trust and connections with guests through exceptional experiences.
- Handle challenging situations with confidence and communication skills.
Skills
- Several years of experience in luxury hotels or related fields.
- Strong knowledge in Food & Beverage and Rooms Division.
- Fluent in German and English, additional languages are a plus.
Is this helpful?
- Professional and unobtrusive delivery of a highly personalized service
- Making the extraordinary possible and thereby creating trust and a personal connection with your guests
- Profitably demanding services from other departments for the guest with your communicative and confident appearance
- Dealing with challenging situations
Your profile
- Several years of professional experience in luxury hospitality or a related field
- Good expertise in the areas of Food & Beverage and Rooms Division
- Fluent in German and English, additional languages are an advantage
- Confident in dealing with different cultures
- Strong in setting priorities and organization
- Extremely polished manners, pronounced social skills, and a professional and confident demeanor
We offer
- A motivated & dynamic team
- Many opportunities for internal development & paid training
- Communal meals and affordable prices in the staff restaurant
- Work clothing and its cleaning
- Employee sports
- Special rates for overnight stays in the Swiss Deluxe Hotels
- Regular team events
