1st Level Customer Support
Pistor AG
Rothenburg / Luzern
Key information
- Publication date:20 December 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Rothenburg / Luzern
Job summary
Pistor AG is a leading independent trading company in Switzerland. Join a supportive work environment with great benefits.
Tasks
- Provide 1st level support for Mercanto marketplace via phone and email.
- Assist with issues related to scanner applications and usage.
- Collaborate on process optimization with team members.
Skills
- Completed commercial training or equivalent; customer support experience.
- Strong analytical thinking and organizational skills.
- Excellent knowledge of French; German and Italian are a plus.
Is this helpful?
Pistor AG is the leading and independent trading and service company for the bakery-confectionery sector, as well as for gastronomy and the Care sector. As an independent partner, we offer our customers exactly what makes them more efficient.
1st Level Customer Support
Mercanto, as a member of the Pistor group, is the largest Swiss B2B marketplace for professionals in the Food, Non-Food, and Healthcare sectors. Within the 1st level of customer support, you are the first point of contact for our customers, ensuring that everything runs smoothly. You combine your technical understanding with your taste for customer contact and actively contribute to the quality of service as well as the continuous development of our digital marketplace Mercanto.
Now, you have the chance to be part of the success story of our company.
Now, you have the chance to be part of the success story of our company.
My tasks
- 1st level support for the Mercanto marketplace by phone and email
- Support in case of problems using scanner applications
- Active exchanges with the support of other providers
- Constructive collaboration in process optimization
- Cooperation with support in French-speaking Switzerland
My profile
- Completed basic commercial training or equivalent
- First professional experience in customer support or helpdesk
- Interest and understanding of digitalization, processes, and change
- Goal-oriented, solution-focused work and team spirit
- Analytical and interconnected thinking as well as organizational talent
- Reliable, independent, and proactive personality
- Excellent knowledge of French, good knowledge of German, Italian is an asset
Your benefits
- Keep developing: We support your personal and professional development with a multitude of internal and external continuing education courses.
- For your health: We offer various internally organized sports activities as well as a staff restaurant at an advantageous price for your balanced diet.
- In terms of security: We provide modern social benefits as well as salary continuation and involve you in the company’s success.
- On the way: You have the possibility to refuel at a preferential price, access to a staff bus that picks you up at the station, and receive free tickets for leisure activities.
- Act and feel good: You benefit from short communication channels and our open and appreciative corporate culture. All this in a modern company that places great importance on sustainability.
- Flexible and balanced: You can flexibly adapt your work model, have at least five weeks of vacation, and, depending on your activity, the possibility to work remotely.
Pistor SA / Human Resources / Cyrina Bünter
