IWB Industrielle Werke Basel
Basel
Yesterday
Customer Service Specialist (all)
- 28 February 2026
- 100%
- Permanent position
- Basel
Job summary
Join IWB, a leader in energy solutions, dedicated to sustainability. Enjoy a dynamic work environment with growth opportunities.
Tasks
- Handle customer inquiries regarding moves, ownership changes, and billing.
- Clarify questions on meter readings, tariffs, and product information.
- Support customers in using the customer portal and improve satisfaction.
Skills
- Commercial education at least at level E and experience in customer service.
- Strong customer understanding and problem-solving skills.
- Fluent in German; additional languages are a plus.
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About the job
Look forward to exciting tasks:
- Handle customer concerns regarding moves, ownership changes, as well as billing and payment issues by phone and in writing.
- Clarify questions about meter readings, rates, and consumption, and provide information about our products.
- Support customers in using the customer portal and provide clarity on other channels.
- Handle complaints and escalations to increase customer satisfaction.
- Maintain customer data in the CRM, uphold quality, and contribute to process improvements.
This is how you make us even better:
- You have lots of enthusiasm and drive to take our customer service to the next level.
- Your educational background includes commercial training at least at level E.
- Work experience in customer service – ideally in a technical or sales-oriented environment.
- You are a true customer empathizer and take their concerns seriously.
- Excellent German skills at native speaker level; additional languages are an advantage.
Mobility
- Free half-fare travelcard from SBB
- U-subscription from TNW as a job ticket
- Contribution to the GA from SBB
- Use IWB vehicles and e-bikes for business trips
IWB supplies people and companies in the Basel region with electricity, heat, drinking water, telecom, and mobility solutions. In addition, IWB shapes the climate-friendly energy world of tomorrow.
