Front Office Manager (m/f/d)

About the job

Company Description

Kursaal Bern AG is a versatile service provider in the congress, hospitality, and entertainment business. With our unique all-in-one offering – congress center, 4* Superior Swissôtel (163 rooms),

restaurants & bars as well as the Grand Casino Bern – we offer a lively, diverse environment between the national market and international branded hotels. 
 

Job Description

As Front Office Manager, you lead the heart of our hotel. You are responsible for the entire front-office and back-office area both operationally and strategically, ensuring the highest service quality according to Swissôtel and Accor standards, and you develop your team with clarity, appreciation, and by setting an example.

• Overall responsibility for organization, processes, and smooth operations in the front and back office
• Leadership, coaching, and further development of the front office team including deployment and cost planning
• Close collaboration with internal interfaces such as booking, revenue, housekeeping, events, F&B
• Participation in budgeting, target setting, and monitoring of department results
• Active presence in daily operations and assignments as Manager on Duty

Qualifications

• Several years of professional experience in branded hotels, ideally within the Accor Group
• Leadership experience in a comparable position (Front Office / Rooms Division)
• Very good handling of hotel IT systems, especially Opera Cloud
• Solid knowledge in front office management, quality management, and revenue management
• Very good German and English skills, French is an advantage

• Structured, resilient, and efficient – even in busy situations
• Entrepreneurial thinking, responsible, hands-on, and team-oriented
• Communicative, reliable, and confident in appearance

Additional Information

• A responsible leadership position in a renowned 4* Superior city hotel
• A lively, appreciative environment with short decision-making paths
• The opportunity to actively shape and set impulses
• Contemporary employment conditions and attractive social benefits
• Discounted employee meals as well as fringe benefits on site
• Development and career opportunities within our company and the Accor Group